3 Replies Latest reply on Jun 26, 2014 6:36 PM by A.T. Romano

    Adobe premiere elements 11 won't load error 6

    Juanita_marketing

      The program no longer loads or does anything useful.

        • 1. Re: Adobe premiere elements 11 won't load error 6
          A.T. Romano Level 7

          Juanita_marketing

           

          What computer operating system is your Premiere Elements 11 running on?

           

          If Mac, is your Premiere Elements 11 = Adobe Premiere Elements 11 Editor purchased from the Mac App Store?

           

          You might want to uninstall, do ccleaner run through to get rid of leftovers from incomplete installs and uninstalls, and then

          reinstall with antivirus and firewall disabled.

          CCleaner - PC Optimization and Cleaning - Free Download

           

          Let us start here and then decide what next. I am suspecting error in the installation process.

           

          Thank you.

           

          ATR

          • 2. Re: Adobe premiere elements 11 won't load error 6
            Juanita_marketing Level 1

            Hi,

             

             

             

            My operating system is windows 7.

             

             

             

            I have reinstalled Adobe Premiere Elements and done the CCleaner and now the program will open but crashes moments later.

             

             

             

            Any help with this matter would be appreciated.

             

             

             

            Best regards,

             

             

             

            Juanita Pytellek

             

             

             

            Web: advantagefeeders.com.au

             

            Email:  <mailto:juanita@advantagefeeders.com.au> juanita@advantagefeeders.com.au

             

            Mobile: +61 (0)400 177 738

             

             

             

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            • 3. Re: Adobe premiere elements 11 won't load error 6
              A.T. Romano Level 7

              Juanita_marketing

               

              Thanks for the update. So, Error 6 is gone. Good.

               

              Double check to determine if the problem exists with or without the antivirus disabled. If that does not help the matter....

               

              Let us try this...

              Local Disk C

              Users

              Owner

              AppData

              Roaming

              Adobe

              Premiere Elements

              11.0

              and in the 11.0 Folder is the Adobe Premiere Elements Pref file that you delete. If that does not work, then you delete the whole 11.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.

               

              Please review and consider and then we can decide the next troubleshooting strategy if necessary.

               

              Thanks.

               

              ATR