Is there a fix?
Depends on what the problem is.
You'll want to double-check any security software, firewall settings, anti-malware software, etc.
I've seen that stuff block the warp stabilizer from working. It's the most common thing for causing issues like this.
What exact version of AE are you running? 18.104.22.168? 13.0.0?
What happens if you try the warp stabilizer in Premiere?
Why would I pay a monthly subscription if I can't even use the product?
That's why there's a 30-day free demo.
I'm running the latest version. Just installed yesterday. I'm on a Mac so I don't have anti-malware, or other security software running. I have ClamXav but only run it when I want to scan something. I tried launching Premiere yesterday and it crashed.
I'm running the latest version. Just installed yesterday.
You can download and install the latest version (and older versions) of versions 11, 12, and 13 from Adobe right now. That is why I was asking for the exact version number with decimals. Just the other day, someone said they were running the latest version and they weren't aware that CC was even a thing. They were running version 11.0.3 (which isn't even the latest version of CS6 - it's 11.0.4). That's why I always ask.
I'm on a Mac so I don't have anti-malware, or other security software running.
That doesn't seem like a good idea. While there can't be anything technically referred to as a "virus" on the Mac OS (due to the underlying structure), there can be (and are) malware variants out there that do attack machines running the Mac OS. As Apple products have grown in popularity, developers have been creating more and more malware aimed at OSX.
I certainly hope you at least have your firewall running.
I tried launching Premiere yesterday and it crashed.
This points to a much more serious underlying problem. Thousands (if not millions) of people are running Premiere and After Effects on Macs. What sort of error messages did you receive when it crashed?
Try installing version 12 of AE and the previous version of Premiere as well and see if they run.
Just tried launching Premiere again, and the error message is:
Adobe Premiere Pro Startup Error
Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.
What GPU do you have? What drivers do you have for it?
I've got a Radeon 5870. I have whatever drivers Mavericks is using for it.
II'm at work now, so will have to try out suggestions when I get home tonight.
This is very unlikely to be about the GPU. It is far more likely to be a permissions issue. See my previous post.
Did the permissions thing, and it hasn't crashed, but it's been sitting on Initializing for a long time, and nothing is happening.