1 Reply Latest reply on Jun 26, 2014 9:25 AM by Noel Carboni

    Corrupted file, but which one?

    mossbloom

      I run CS6 (64-bit) on a PC (not the CC version).  It's run perfectly the past year.  Last week, out of the blue, a problem began.  When I click on the adjust contrast pull-down, the eyedropper pops up in the middle of the screen and the program freezes.  I have to go to Task Manager and shut the program down to unfreeze it, in the process losing anything I've been working on.  I've done a virus scan: no problems.  It appears I have a corrupted file, but which one?  Do I need to reinstall CS6 ? 

        • 1. Re: Corrupted file, but which one?
          Noel Carboni Level 8

          Sorry to hear that.

           

          You could try to see if resetting Photoshop's preferences to defaults might help first...  Press and hold Control - Shift - Alt simultaneously immediately upon cold-starting Photoshop. If you get the keys down quickly enough - and you have to be really quick - it will prompt you to confirm deletion of your current preferences, which will lead to the establishment of a fresh default set. If it does not prompt you, you haven't been quick enough to get the keys down.

           

          Good luck.

           

          -Noel