Adobe Creative Cloud CC Yosemite 10.10 Fix

I can confirm that after updating to Java 8 that CC works on Yosemite. Just installing the new 2014 apps now, but seems to work without a problem.

Java 8 Link:

JDK 8u20 Early Access Releases — Project Kenai

Running this on a late 2013 rMBP (max specs).

Thanks for the post Justin!

Update:

Everything works fine now with all apps installed. Muse was giving some problems with install; always gave an error at 42%, however, it is on the machine and runs. Obviously some funky stuff going on with Yosemite but at least there seems to be a fix now.

To recap:

- I installed Java 8

- Uninstalled CC

- Installed CC

- Restarted machine

- CC works (almost) perfectly

This didn't work for me. Updated to Java 8 05 SE. CC won't connect. Perhaps I need the JDK...

Downloaded a trial in the meantime. Hopefully it's sorted in 29 days. 

As a follow up- I installed the trial version of Photoshop CC. Creative Cloud will now connect as long as Photoshop is open. Otherwise it will crash. This has also allowed me to install Lightroom 5 from CC.

In case anyone was curious, Creative Cloud still does not work in DP3 of Yosemite :-(

BTW I am running JRE 8_20

Confirmed.  It does not work regardless of deleting OOBE data, upgrading Java, standing on your head... nothing.

any update on this? I'm on beta 4 which was rolled out today and still stuck on installer spinning around. Killed process, uninstalled, installed java 8 nothing works

I had to remove the creative cloud app, install the latest JRE 8 20 23, reinstall the CC App, then everything worked.

Does the CC desktop app actually use Java? I thought it was only needed for certain of the apps.

Regardless, installing JRE 8 20 23 and reinstalling the CC desktop app has not gotten things to work for me. 

I had to completely remove and verify removal of java and the CC install app. Then rebooted, installed latest version of java. Rebooted, installed the CC app. Restarted and connected. I have the latest 10.10 release DP 4. Everything is working now.

Well, I ended up reformatting and doing a clean install of DP1, installing CC, and then upgrading to DP4. Everything worked on DP1, and still works at the moment. 

I have no installation of Java on this system right now. So I have no idea why reinstalling Oracle Java would help, although it seems to help some people.  I think the problem is that in some cases, CC needs to display some web content (i.e., terms of service or upgrade) and there's some problem with the Adobe CEF Helper that hangs.

The way I got it to work on my Mac running OS X Yosemite public beta:

1. Uninstall all Adobe apps

2. Run Adobe Creative Cloud Cleaner Tool

3. Install Java 8 Early Release

4. Use direct downloads for the trials by following these instructions

Good luck!

Just wanted to give a heads up for those running into the problem of the "Spinning Blue Wheel" when you open the Creative Cloud Manager.

I downloaded a DMG of Photoshop CC and installed it through that, logging in to my Adobe account during installation. Once the install completed CC Manager responded and logged me in allowing me to download and manage my apps through there. Just thought this would be a good heads up for those who want to use Yosemite but still need Adobe applications without having to try a bunch of odd fixes or reformat their Macs.

Cannot even download Photoshop CC:

We are currently experiencing some issues, please try again later. If the problem persists, contact customer support.

Have tried the Java solution with reinstalling CC app AFTER uninstalling and CLEANering it, also.

Adobe Download Assistant will not update, either.

Running the latest Dev Yosemite install…had the spinning CC circle.

I tried all of the bollocks listed here and elsewhere, and nothing worked…until I did this:

• Use Activity Monitor to force quit Creative Cloud
• From in-app (I used Photoshop CC)…sign out of Creative Cloud
• Re-open Photoshop…sign back in to CC
• Launch Creative Cloud Desktop
• Voila…back in business.

henningko wrote:

 

The way I got it to work on my Mac running OS X Yosemite public beta:

 

1. Uninstall all Adobe apps

2. Run Adobe Creative Cloud Cleaner Tool

3. Install Java 8 Early Release

4. Use direct downloads for the trials by following these instructions

 

Good luck!

Just to quickly elaborate:

Installing Java 8 Early Release may not be necessary, I just happened to do it and it worked afterwards.

More critical seems to be the complete removal of the Creative Cloud Application Manager and the installation using the direct downloads.

androsey wrote:

 

Running the latest Dev Yosemite install…had the spinning CC circle.

 

I tried all of the bollocks listed here and elsewhere, and nothing worked…until I did this:

 

• Use Activity Monitor to force quit Creative Cloud
• From in-app (I used Photoshop CC)…sign out of Creative Cloud
• Re-open Photoshop…sign back in to CC
• Launch Creative Cloud Desktop
• Voila…back in business.

This solution absolutely worked for me. Back in business.

androsey's solution also worked for me.

hi, i am also on yosemite 10.10, my java is 7 65

i wonder in case i also encounter java issue,

which one i have to download?

jre? jdk? ir the bottom portion?

so far can ensure that there is no other compatibility issue with this yosemite version?

thanks

This fix worked fine for me. Took some time to figure out how to download the standalone apps. When installed it connected via the adobe application manager, and after a restart the CC-desktop app connected as well

@androsey 's fix worked for me too.

Finally worked for me.

Installed new Java.

Ran Adobe CreativeCloud Cleaner Tool.

Reinstalled Creative Cloud.

Reinstalled Apps.

Voila!

Thanks to all who contributed.

tried all of the bollocks listed here and elsewhere, and nothing worked…until I did this:

• Use Activity Monitor to force quit Creative Cloud
• From in-app (I used Photoshop CC)…sign out of Creative Cloud
• Re-open Photoshop…sign back in to CC
• Launch Creative Cloud Desktop
• Voila…back in business.

This worked perfectly for me.

Adobe CC does NOT use Java!!

16. Re: Adobe Creative Cloud CC Yosemite 10.10 Fix

androsey  Jul 29, 2014 2:32 PM (in response to Jeffrey82)

Running the latest Dev Yosemite install…had the spinning CC circle.

I tried all of the bollocks listed here and elsewhere, and nothing worked…until I did this:

• Use Activity Monitor to force quit Creative Cloud
• From in-app (I used Photoshop CC)…sign out of Creative Cloud
• Re-open Photoshop…sign back in to CC
• Launch Creative Cloud Desktop
• Voila…back in business.

This works. All the installing of Java seems pointless. Just do the steps above. I didn't even have Java installed on my machine, no Idea why folks are convinced it is required.

I can confirm that Acrobat, Photoshop, Illustrator, Dreamweaver, Lightroom and Indesign all work without java. 

I can also confirm that Premiere, After Effects, Photoshop, Media Encoder, Lightroom, Encore, InDesign all work without Java. Do you want to know how I know... I am running all of these on my Mac and you guessed it my Mac does NOT have Java installed!

My CC wouldn't update, so I contacted support. The solution worked. Here are the steps (chat transcript):

Navin: I understand that when you try to install the update for the Creative Cloud getting error as "Creative Cloud Desktop failed to update", is that correct?

Alex Novosad: yup

Alex Novosad: hi

Navin: Thank you for confirming the issue.

Navin: I will glad to help you with this issue.

Navin: Please allow me 2-3 minutes while I check the information for you.

Alex Novosad: okie-dokie

Navin: Thank you for staying online.

Navin: In order to try resolving the issue we will try some steps.

Navin: Please follow the steps that I provide you.

Navin: Please close all the Adobe products that are open.

Navin: Let me know once you are done.

Navin: Are we still connected?

Alex Novosad: oh hi sorry

Alex Novosad: one sec

Navin: Okay.

Alex Novosad: ok done

Navin: Click on Finder.

Navin: Click on Go> Go To Folder and type ~/Library and hit return

Navin: Let me know once you are there.

Alex Novosad: there

Navin: Navigate to location Application Support> Adobe

Alex Novosad: there

Navin: Delete OOBE, AAMUpdater folder

Navin: Let me know once you are done.

Navin: Also delete AAMUpdaterInventory folder.

Alex Novosad: done

Navin: Click on Finder.

Navin: Click on Go> Go To Folder and type /Library and hit return

Navin: Let me know once you are there.

Alex Novosad: there

Navin: Delete OOBE, AAMUpdater, AAMUpdaterInventory folders

Alex Novosad: delete same 3 folders?

Navin: Yes.

Navin: Let me know once you are done.

Alex Novosad: done

Navin: Click on Finder.

Navin: Click on Go> Utilities

Alex Novosad: ok

Navin: Delete Adobe Application Manager and Adobe Creative Cloud folder.

Navin: Let me know once you are done.

Alex Novosad: done

Navin: Now I will provide you with the link of the Creative Cloud Desktop.

Navin: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Navin: Open the above link and install it.

Alex Novosad: on it...

Navin: Thank you.

Navin: Let me know once it is installed.

Alex Novosad: done

Navin: May I know if it is installed ?

Alex Novosad: it is, should I sign in?

Navin: Yes, please.

Alex Novosad: Seems to work!

Navin: Great!

Navin: I am glad to hear that.

Navin: May I confirm if you are able to use it ?

Alex Novosad: Installing Lightroom and PS now.

Navin: Yes, you can install the products now.

Alex Novosad: This didn't erase my Lightroom preferences, did it?

Alex Novosad: I had export presets there, etc.

Navin: It will be there.

Navin: You can use it.

Alex Novosad: Cool, thanks for the help!

ThankYou very much.

So it's been a while since anyone has commented on it.  And today GM Candidate 1 was released.  Any updates?  I really want to update but I'm a little worried.

I'm running GMC 1 and had to Uninstall CC, install java 8 and install CC and its working perfectly!

To all the contributed, Thank you!

See my post above. You do not need java 8.

Ahh, worked for me too! Thanks for sharing.

/Casper

This worked for me - thanks!

Now that Yosemite has been released.  Does anyone know of any problems with the CUDA drivers or any other problems?

I just went through a miserable session with Adobe Chat support with no positive outcome and then I found this chat transcript and it solved my problem!  Thanks for posting it!  I happened to upgrade to Yosemite and Java 8 last night and then tried and failed to install Adobe Acrobat 11.  After removing the items listed in your chat transcript, I was able to install Creative Cloud on my Mac and then get Acrobat 11 through it.

Very helpful.  Here's the condensed version that I ran.  This can be run from a terminal window; just be careful if you have not used commands like these before...and even if you have:

# Clean up the existing files

sudo rm –rv ~/Library/Application\ Support/Adobe/{OOBE,AAMUpdater*} /Library/Application\ Support/Adobe/{OOBE,AAMUpdater*} /Applications/Utilities/Adobe\ {Application\ Manager,Creative\ Cloud}

# Clean up existing Adobe Creative Cloud processes

ps auxww | awk '/Adobe Creative Cloud/ {print $2}' | xargs -t kill

# Download the Creative Cloud Installer and run it

curl -o CreativeCloudInstaller.dmg https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

open CreativeCloudInstaller.dmg

Again, be careful, but hopefully this is helpful.