I sent my form to 3 people. Only one person was able to complete and submit it. The others repeatedly filled it out and thought they sent it but I never got it. So they had to do it again.... and again until they gave up! This is a big problem that I can't depend on this to work. They accessed it online from the link I sent them. I made sure the SAVE button was on the bottom of each page. Anyone have any issues like this??
I assume you're talking about a PDF form. Users should be sure to use Adobe Reader (or Acrobat) and will get a confirmation popup when the data is submitted and successfully processed. Can you find out what PDF viewer they used? Firefox and Chrome have built-in PDF viewers that probably won't work.
No- that's the strange thing. I know about Preview as the default and the issues with pdfs. This is from the link that was generated in Acrobat FormCentral.
PS- I can't ask them anything anymore. They are over it!