I bought two add-on apps from adobe (presets for Adobe Lightroom) and I can see them in my activity stream for Creative Cloud, but when I click on the names of the programs, I get an error msg. that says, "The product you requested cannot be found. Either this product does not exist or this account does not have access."
And where - exactly - did you download them from?
well if you are able to answer the question. mine is the same but for photoshop. my company has an add on but i can't seem to download it i get a message saying i don't have access to it