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In addition to what Colum offered up, you may also wish to check your browser settings. Particularly with Internet Explorer. Click Tools > Internet Options... > Advanced tab and scroll until you see the Printing area. Once there, you should find an option for "Printing Background Colors and Images".
Further note that this would be an individual browser setting. It's not something you may control overall via your help file.
Thanks much! The Internet Explorer options did it . . . I love it when the answer is so simple!