2 Replies Latest reply on Jun 27, 2014 3:40 AM by plasticpixels

    Photoshop CC 2014 crashes on launch

    plasticpixels

      Mac OS 10.9.3

       

      ATI Radeon HD 5770 1024 MB

       

      Workspace and tools are visible but everything is frozen

        • 1. Re: Photoshop CC 2014 crashes on launch
          hans-g. Adobe Community Professional & MVP

          Hello,

          sorry, I don't know this phenomenon, but it sounds - I want to say it's "a challenge for Adobe's Creative Cloud Cleaner Tool".

          And not to be  "empty-handed" I'll Show you that there are some sources of this error:

           

          1. Maybe you have to activate/deactivate, so please have a look there:

          http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

          2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.

          3. Did you already try "uninstalling and re-installing"?

          Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.

          Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)

          I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.

          Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html   and follow the prescribed sequence of operations

          4. If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.)

           

          Good luck!

          Hans-Günter

          • 2. Re: Photoshop CC 2014 crashes on launch
            plasticpixels Level 1

            The issue has been resolved by Vijendra on Adobe's chat support.

             

            The issue was resolved by removing the contents of HD/Library/Application Support/Adobe/SLStore

             

            I then opened up Photoshop which came up as a trial and I simply signed in and it worked! I did the same with Lightroom which was also not working correctly.

             

            It was simply the authorisation file which was faulty but this process resolved it.

             

            WIlson