See this page about location various files from LR, including the Preferences file on a Mac, as well as how to view hidden files and folders:
You don't mention what version of the operating system you're running. Is it Mavericks 10.9.3 or something older, and in general are you current with your Mac updates or not?
I am only familiar with Windows, not a Mac, so maybe this isn't applicable, but on Windows, when I import from a card in LR, I see it shown in the Device section, but I also see the card listed in the Files section along with all the other hard-drives. If you see two entries like this, does it work if you import from the Files version of the card rather than the Devices version?
If not, and the .plist reset doesn't help, either, then maybe something is wrong with the card. Does another card act any differently?
Or is there anything else plugged into your Mac that is interfering with the card when it's plugged in. My older Samsung phone used to make other USB devices not work well when it was plugged in.
Is there a video file or some other file that is on the card that is confusing LR and things would work if you removed it? I'd start with a freshly formatted (in your camera) and take one JPG and see if you can import that.
You also might include a screenshot of the Import panel in case anything obviously not right.
I just found the com.adobe.Lightroom4.plist file - which one should I move?
I am running Mavericks 10.9.3 and in general I am current with Mac updates/updates in general.
I just tried importing it from the files version, but unfortunately that did not work either.
There is nothing else plugged in, no unusual video files either.
Here are several screenshots:
And then it stops. Any thoughts? Thank you so much for your help!
I just moved the com.adobe.Lightroom4.plist file to my desktop and tried to import again and it is still not working... I will try formatting the card now.
Thanks again for your help!
Just formatted the card and that didn't work either... Any other ideas?
Can we see a screenshot of your entire Import panel when it has the stuck progress bar?
I'm not sure what you mean. The last picture is where it stays indefinitely; the progress bar in the upper left corner never moves. Can you help me understand what you would like me to take a picture of?
If you are not getting any error message try going to Lightroom Preferences> General tab> Prompts> select "Reset all warning dialogs" then try importing again and see if any message is displayed.
I just reset all warning dialogs and I am still having the same problem :/. Would uninstalling and then reinstalling Lightroom help? And if so, does anyone know where the license key is stored/where I can find it so that I can reinstall Lightroom?
To uninstall Lightroom from your Mac you use the normal procedure which I believe is to remove Lightroom from your "applications sub-folder" and put it in the trash bin. This will not interfere with your files, preferences and your license key which is stored on your computer. You should have registered you Lightroom product with Adobe in your user account so that you can retrieve it there at any time.
I just uninstalled and reinstalled Lightroom and that didn't work either.... Does anyone have any guesses as to what else it might be?
Does it work to try importing from the EOS_DIGITAL in the Files section rather than the Devices section?
Does it work to copy the files to their final destination on the hard-drive and do an Add import?
II'm having the same up issue with LR 5.4 on my Windows 7 laptop. Never had this issue before--just started new thread on is topic
My stays bar goes all the way to the right and then just stalls.