7 Replies Latest reply on Jun 29, 2014 7:30 AM by Noel Carboni

3D option doesn't work photoshop cc 2014

SuperVan-FlyingDutchMan Jun 28, 2014 9:47 AM

Please help me with a problem in photoshop cc 2014, 3D doesn't works and i don't know why? i have a dutch version, pleas help me!!!

1. Re: 3D option doesn't work photoshop cc 2014

Chris Cox Jun 28, 2014 1:55 PM (in response to SuperVan-FlyingDutchMan)

The error tells you the problem - your GPU has issues and can't run the 3D features.
Update the video card driver from the GPU maker's website - that should fix most of the bugs, but your GPU might still not meet the minimum requirements for the 3D features.
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2. Re: 3D option doesn't work photoshop cc 2014

SuperVan-FlyingDutchMan Jun 29, 2014 5:03 AM (in response to Chris Cox)

I can't find the good driver, can you help me??
My video card is Intel Celeron...
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3. Re: 3D option doesn't work photoshop cc 2014

Noel Carboni Jun 29, 2014 5:54 AM (in response to SuperVan-FlyingDutchMan)

SuperVan-FlyingDutchMan wrote:

My video card is Intel Celeron...

That sounds more like a description of your CPU than your video card.

Maybe you could go into Photoshop CC, choose Help - System Info, copy the data, and paste it into a post here. That could help others identify the specifics of your hardware.

You're going to need to become more familiar with your computer workings to solve this.

-Noel
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4. Re: 3D option doesn't work photoshop cc 2014

SuperVan-FlyingDutchMan Jun 29, 2014 6:00 AM (in response to Noel Carboni)

This?? I don't know what you can do with this it's dutch.

Versie Adobe Photoshop: 2014.0.0 20140508.r.58 2014/05/08:23:59:59 x32
Besturingssysteem: Windows 7 32 bits
Versie: 6.1 Service Pack 1
Systeemarchitectuur: Intel CPU-familie:6, Model:10, Stepping:7 met MMX, SSE-integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Aantal fysieke processors: 2
Snelheid processor: 1596 MHz
Ingebouwd geheugen: 1894 MB
Beschikbaar geheugen: 430 MB
Hoeveelheid beschikbaar geheugen voor Photoshop: 1451 MB
Geheugen in gebruik door Photoshop: 69 %
Afdrukken in 3D met meerdere tonen: Uitgeschakeld.
Aanraakbewegingen: Uitgeschakeld.
Windows 2x UI: Uitgeschakeld.
Blokgrootte van afbeelding: 128 kB
Niveaus voor afbeeldingscache: 4
Lettertypevoorvertoning: Normaal
TextComposer: Latijn
Scherm: 1
Grenzen: boven= 0, links= 0, onder= 768, rechts= 1366
OpenGL-tekenen: Ingeschakeld.
OpenGL-modus Oude GPU's toestaan: Niet gedetecteerd.
OpenGL-tekenmodus: Geavanceerd
OpenGL-modus Normaal toestaan: Waar.
OpenGL-modus Geavanceerd toestaan: Waar.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=818
glgpu[0].GLName="Intel(R) HD Graphics"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="9.17.10.3517"
glgpu[0].GLRectTextureSize=8192
glgpu[0].GLRenderer="Intel(R) HD Graphics"
glgpu[0].GLRendererID=262
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="igdumd32.dll,igd10umd32.dll,igd10umd32.dll"
glgpu[0].GLDriverDate="20140320000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Intel Build 9.17.10.3517"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447 ]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
Type licentie: Evaluatieversie
Serienummer: Evaluatieversie
Toepassingsmap: C:\Program Files\Adobe\Adobe Photoshop CC 2014 (32 Bit)\
Tijdelijk bestandspad: C:\Users\Ilyass\AppData\Local\Temp\
Werkgeheugen van Photoshop heeft asynchrone I/O ingeschakeld
Werkvolume(s):
C:\, 149,0 GB, 28,0 GB vrij
Map met vereiste plug-ins: C:\Program Files\Adobe\Adobe Photoshop CC 2014 (32 Bit)\Required\Plug-ins\
Primaire map voor plug-ins: C:\Program Files\Adobe\Adobe Photoshop CC 2014 (32 Bit)\Plug-ins\

Geïnstalleerde componenten:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2014/04/14-23:42:44   79.554120   79.554120
   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
   AdbePM.dll   PatchMatch 2014/04/23-10:46:55   79.554276   79.554276
   AdobeLinguistic.dll   Adobe Linguisitc Library   8.0.0
   AdobeOwl.dll   Adobe Owl 2014/03/05-14:49:37   5.0.33   79.552883
   AdobePDFL.dll   PDFL 2014/03/04-00:39:42   79.510482   79.510482
   AdobePIP.dll   Adobe Product Improvement Program   7.2.1.3399
   AdobeXMP.dll   Adobe XMP Core 2014/01/13-19:44:00   79.155772   79.155772
   AdobeXMPFiles.dll   Adobe XMP Files 2014/01/13-19:44:00   79.155772   79.155772
   AdobeXMPScript.dll   Adobe XMP Script 2014/01/13-19:44:00   79.155772   79.155772
   adobe_caps.dll   Adobe CAPS   8,0,0,7
   AGM.dll   AGM 2014/04/14-23:42:44   79.554120   79.554120
   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31
   amtlib.dll   AMTLib   8.0.0.45 BuildVersion: 8.0; BuildDate: Fri Mar 28 2014 20:28:30)   1.000000
   ARE.dll   ARE 2014/04/14-23:42:44   79.554120   79.554120
   AXE8SharedExpat.dll   AXE8SharedExpat 2013/12/20-21:40:29   79.551013   79.551013
   AXEDOMCore.dll   AXEDOMCore 2013/12/20-21:40:29   79.551013   79.551013
   Bib.dll   BIB 2014/04/14-23:42:44   79.554120   79.554120
   BIBUtils.dll   BIBUtils 2014/04/14-23:42:44   79.554120   79.554120
   boost_date_time.dll   photoshopdva   8.0.0
   boost_signals.dll   photoshopdva   8.0.0
   boost_system.dll   photoshopdva   8.0.0
   boost_threads.dll   photoshopdva   8.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.2.6.32411   2.2.6.32411
   CITThreading.dll   Adobe CITThreading   2.2.6.32411   2.2.6.32411
   CoolType.dll   CoolType 2014/04/14-23:42:44   79.554120   79.554120
   dvaaudiodevice.dll   photoshopdva   8.0.0
   dvacore.dll   photoshopdva   8.0.0
   dvamarshal.dll   photoshopdva   8.0.0
   dvamediatypes.dll   photoshopdva   8.0.0
   dvametadata.dll   photoshopdva   8.0.0
   dvametadataapi.dll   photoshopdva   8.0.0
   dvametadataui.dll   photoshopdva   8.0.0
   dvaplayer.dll   photoshopdva   8.0.0
   dvatransport.dll   photoshopdva   8.0.0
   dvaui.dll   photoshopdva   8.0.0
   dvaunittesting.dll   photoshopdva   8.0.0
   dynamiclink.dll   photoshopdva   8.0.0
   ExtendScript.dll   ExtendScript 2014/01/21-23:58:55   79.551519   79.551519
   icucnv40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090
   icudt40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090
   imslib.dll   IMSLib DLL   7.0.0.145
   JP2KLib.dll   JP2KLib 2014/03/12-08:53:44   79.252744   79.252744
   libeay32.dll   The OpenSSL Toolkit   0.9.8g
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   LogSession.dll   LogSession   7.2.1.3399
   mediacoreif.dll   photoshopdva   8.0.0
   MPS.dll   MPS 2014/03/25-23:41:34   79.553444   79.553444
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CC 2014   15.0
   Plugin.dll   Adobe Photoshop CC 2014   15.0
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (32 bit)   5.0.0
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit)   5.0.0.74
   PSArt.dll   Adobe Photoshop CC 2014   15.0
   PSViews.dll   Adobe Photoshop CC 2014   15.0
   SCCore.dll   ScCore 2014/01/21-23:58:55   79.551519   79.551519
   ScriptUIFlex.dll   ScriptUIFlex 2014/01/20-22:42:05   79.550992   79.550992
   ssleay32.dll   The OpenSSL Toolkit   0.9.8g
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114
   TfFontMgr.dll   FontMgr   9.3.0.113
   TfKernel.dll   Kernel   9.3.0.113
   TFKGEOM.dll   Kernel Geom   9.3.0.113
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
   updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102
   VulcanControl.dll   Vulcan Application Control Library   5.0.0.82
   VulcanMessage5.dll   Vulcan Message Library   5.0.0.82
   WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204
   wu3d.dll   U3D Writer   9.3.0.113

Vereiste plug-ins:

   3D Studio 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Adaptief groothoek 15.0
   Andere wolken 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Arcering 15.0
   Asymmetrisch 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Basreliëf 15.0
   Bereik 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   BMP 15.0
   Bol 15.0
   Camera Raw 8.5
   Camera Raw-filter 8.5
   Chroom 15.0
   Cineon 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Collada 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   CompuServe GIF 15.0
   Conté crayon 15.0
   Craquelure 15.0
   De-Interlace 15.0
   Dicom 15.0
   Donkere lijnen 15.0
   Droog penseel 15.0
   Eazel Acquire 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Entropie 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Export Color Lookup NO VERSION
   FastCore Routines 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Filigraan 15.0
   Filmkorrel 15.0
   Filter Figuurpakket 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Filter Foto's uitsnijden en rechttrekken 15.0
   Filtergalerie 15.0
   Flash 3D 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Fotokopie 15.0
   Foto's uitsnijden en rechttrekken 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Fresco 15.0
   Geaccentueerde randen 15.0
   Gebrandschilderd glas 15.0
   Geef diepte 15.0
   Gemiddeld 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Gemiddelde 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Gescheurde randen 15.0
   Gips 15.0
   Glas 15.0
   Gloed onscherp 15.0
   Golf 15.0
   Google Earth 4 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Grafische pen 15.0
   Halftoonraster 15.0
   HDRMergeUI 15.0
   Hoeklijn 15.0
   Houtskool 15.0
   IFF-formaat 15.0
   Inktomtrek 15.0
   JPEG 2000 15.0
   Kleur halftoon 15.0
   Kleurpotlood 15.0
   Klodder 15.0
   Kneep 15.0
   Knipsel 15.0
   Korrel 15.0
   Krijt en houtskool 15.0
   Kristal 15.0
   Kronkel 15.0
   Lappendeken 15.0
   Lenscorrectie 15.0
   Matlab Operation 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Maximaal 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Mediaan 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Metingskern 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Mezzotint 15.0
   Minimaal 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   MMXCore-routines 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Mozaïektegels 15.0
   Neon gloed 15.0
   NTSC-kleuren 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Oceaanrimpel 15.0
   Ondersteuning van meerdere processors 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   OpenEXR 15.0
   Oplichtende rand 15.0
   Opslaan voor web 15.0
   Optelling 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Paden naar Illustrator 15.0
   Paletmes 15.0
   PCX 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Perspectiefpunt 15.0
   Photoshop 3D-engine 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Photoshop Touch 14.0
   Pixar 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Plastic 15.0
   PNG 15.0
   Pointilleren 15.0
   Poolcoördinaten 15.0
   Portable Bit Map 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Posterranden 15.0
   Postpapier 15.0
   Radiaal vaag 15.0
   Radiance 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Render Color Lookup Grid NO VERSION
   Rimpel 15.0
   Ruw pastel 15.0
   Schokreductie 15.0
   Schuin 15.0
   Scriptondersteuning 15.0
   Slim vervagen 15.0
   Solariseren 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Spetters 15.0
   Spons 15.0
   Sproeilijn 15.0
   Standaardafwijking 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Stempel 15.0
   STL 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Structuurmaker 15.0
   Sumi-e 15.0
   Targa 15.0
   Tegels 15.0
   Uitvloeien 15.0
   Vage lens 15.0
   Variantie 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Verplaatsen 15.0
   Vezels 15.0
   Vlek 15.0
   Voorbewerking 15.0
   Watermerk insluiten 4.0
   Watermerk lezen 4.0
   Waterpapier 15.0
   Waterverf 15.0
   Wavefront|OBJ 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Welving 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   WIA-ondersteuning 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Wind 15.0
   Wireless Bitmap 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   Wolken 15.0 (2014.0.0 20140508.r.58 2014/05/08:23:59:59)
   ZigZag 15.0
   Zon 15.0

Optionele plug-ins en plug-ins van derden: GEEN

Plug-ins die niet konden worden geladen: GEEN
Flash:
Geïnstalleerde TWAIN-apparaten: GEEN
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5. Re: 3D option doesn't work photoshop cc 2014

Noel Carboni Jun 29, 2014 6:36 AM (in response to SuperVan-FlyingDutchMan)

You have Intel HD graphics, and your display driver appears to be reasonably up to date (though it's 3 months old - you could double-check).

>Ingebouwd geheugen: 1894 MB
>Beschikbaar geheugen: 430 MB

This is probably the problem.

Your system is severely lacking in RAM. As I recall the Intel graphics driver shares the main system RAM with the CPU. You may simply not have enough free RAM to be able to complete the 3D operation.

>Geheugen in gebruik door Photoshop: 69 %

You might experiment with LOWERING the percentage. Close and restart Photoshop after making a change there. Also make sure you're not running any other applications that are taking up RAM.

-Noel
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6. Re: 3D option doesn't work photoshop cc 2014

SuperVan-FlyingDutchMan Jun 29, 2014 7:29 AM (in response to Noel Carboni)

Can i do something to use 3D?
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7. Re: 3D option doesn't work photoshop cc 2014

Noel Carboni Jun 29, 2014 7:30 AM (in response to SuperVan-FlyingDutchMan)

Assuming you read my last paragraph above, and it didn't work, you can try installing more RAM in your computer.

-Noel
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