I do NOT know if these will fix your problem because I am on Windows, but I do have some saved Mac links... some/most of these links are for Premiere Pro, but they MAY help figure out what is not working right with your Mac
-next link says After Effects, but check YOUR permissions !!!
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0
Best you seek Premiere Elements answers to your Premiere Elements issue.
Is this a "it worked before but not now" or "it never worked before" issue?
We can continue to exchange troubleshooting information here, but your quickest answer may come from Adobe via its Adobe Chat since
you have purchased/registered/current version. Adobe has the perk of being able to take remote control over your computer to try to diagnosis
the issue. Here we are Premiere Elements users try to help other Premiere Elements users.
Click on the following link to discuss "Downloading, installing, and setting up" with Adobe Chat. Things have changed with that resource. So, even though I have set up the link for you, you may have some navigating to do. In the path, there will be "Still need help? Contact us." When you click on that, you should see the following page where you click on the Adobe Chat option. (In the screenshot below, the Ask the Community option is highlighted. You do not want that. Rather click on the Chat option.
Please let us know the outcome.
John T Smith, thank you for the links. One of them suggested deleting the Adobe cashe files. Library/Cashes/. I have opened and closed twice without a crash.. Will report back if things change..
ATR, Thank you for removing the personal info. I didn't even bother looking for it. I will check out your suggestions this evening if/when trouble begins again..
I appreciate your advice.
Thanks for the replies.
Hope that John's link regarding deletion of Adobe cache files (Library/Caches) turns out to be a permanent resolution to your problem. He was the one
whom I asked to remove the link with the serial number, and he did promptly. So, all is safe.
If your program responded to that type of fix, you might also include deletion of the Adobe Premiere Elements Prefs file which I believe
is found in Premiere Elements Mac
number of version
and in the "number of version" Folder should be the Adobe Premiere Elements Prefs file that you delete.
In Windows, you need to be working wiht Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path. I am not sure if the same applies for Mac computer.
We will be watching for your progress when you get the time.
ATR, thank you for your support and also John, I appreciate it very much. I do so want to keep premiere 12 as I still have three weeks with it and am hoping that these little fixes endure… I will keep you posted for sure!