5 Replies Latest reply on Jun 28, 2014 5:52 PM by Lou Y.

    Closing Premiere 12 constantly crashes

    Lou Y.

      I'm at wits end and ran out of ideas to find a fix. Newbie to Premiere 12 I am, but not to getting around my Mac. Since this past week I have installed and uninstalled and the problem keeps insisting to crash. After each install I did a search with "Easy Find" and made sure there were "0" files of Premiere on my system. I believe now that I have reinstalled 4 times. What's very odd is that the app performs very well and I have no glitches at all while putting together some stills for a slideshow and even exporting, only when closing the app. I haven't imported any video clips just still jpegs from the Organizer. The crash doesn't happen while working, just  on closing the app? The app icon stays in the dock and these messages come up.. also here are some system specs.. I have deleted preferences and "sometimes it helps but not for long..  Any help is much appreciated. (4 images)

       

      Lou

      Screen Shot 2014-06-28 at 2.52.31 PM.pngScreen Shot 2014-06-28 at 2.53.14 PM.pngScreen Shot 2014-06-28 at 2.58.55 PM.png

      [picture with serial number removed... JTS - https://forums.adobe.com/docs/DOC-3731]

      [This is an open forum, not Adobe support, please do not post personal information]

        • 1. Re: Closing Premiere 12 constantly crashes
          John T Smith Adobe Community Professional & MVP

          I do NOT know if these will fix your problem because I am on Windows, but I do have some saved Mac links... some/most of these links are for Premiere Pro, but they MAY help figure out what is not working right with your Mac

          -next link says After Effects, but check YOUR permissions !!!

          -http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml

          -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922

          -more Mac 10.9.3 https://forums.adobe.com/thread/1491469

          -and https://forums.adobe.com/thread/1507936

          -Enable Mac Root User https://forums.adobe.com/thread/1156604

          -more Root User http://forums.adobe.com/thread/879931

          -and more root user http://forums.adobe.com/thread/940869?tstart=0

          • 2. Re: Closing Premiere 12 constantly crashes
            A.T. Romano Level 7

            Lou Y

             

            Best you seek Premiere Elements answers to your Premiere Elements issue.

             

            Is this a "it worked before but not now" or "it never worked before" issue?

             

            We can continue to exchange troubleshooting information here, but your quickest answer may come from Adobe via its Adobe Chat since

            you have purchased/registered/current version. Adobe has the perk of being able to take remote control over your computer to try to diagnosis

            the issue. Here we are Premiere Elements users try to help other Premiere Elements users.

             

            Click on the following link to discuss "Downloading, installing, and setting up" with Adobe Chat. Things have changed with that resource. So, even though I have set up the link for you, you may have some navigating to do. In the path, there will be "Still need help? Contact us." When you click on that, you should see the following page where you click on the Adobe Chat option. (In the screenshot below, the Ask the Community option is highlighted. You do not want that. Rather click on the Chat option.

             

            Contact Customer Care

             

            AdobeChat.JPG

            Please let us know the outcome.

             

            Thank you.

             

            ATR

            • 3. Re: Closing Premiere 12 constantly crashes
              Lou Y. Level 1

              John T Smith, thank you for the links. One of them suggested deleting the Adobe cashe files. Library/Cashes/. I have opened and closed twice without a crash.. Will report back if things change..

               

              ATR, Thank you for removing the personal info. I didn't even bother looking for it. I will check out your suggestions this evening if/when trouble begins again..

              I appreciate your advice.

              • 4. Re: Closing Premiere 12 constantly crashes
                A.T. Romano Level 7

                Lou Y.

                 

                Thanks for the replies.

                 

                Hope that John's link regarding deletion of Adobe cache files (Library/Caches) turns out to be a permanent resolution to your problem. He was the one

                whom I asked to remove the link with the serial number, and he did promptly. So, all is safe.

                 

                If your program responded to that type of fix, you might also include deletion of the Adobe Premiere Elements Prefs file which I believe

                is found in Premiere Elements Mac

                Users

                User Name

                Library

                Application Support

                Adobe

                Premiere Elements

                number of version

                and in the "number of version" Folder should be the Adobe Premiere Elements Prefs file that you delete.

                In Windows, you need to be working wiht Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path. I am not sure if the same applies for Mac computer.

                 

                We will be watching for your progress when you get the time.

                 

                Best wishes

                 

                ATR

                • 5. Re: Closing Premiere 12 constantly crashes
                  Lou Y. Level 1

                  ATR, thank you for your support and also John, I appreciate it very much. I do so want to keep premiere 12 as I still have three weeks with it and am hoping that these little fixes endure… I will keep you posted for sure!