>the 'Apps' pane does not load
Does that mean this...
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
Mac Spinning Wheel https://forums.adobe.com/message/5470608
...or something else?
fixed it by reinstalling the creative cloud app.
LR now downloading...