3 Replies Latest reply on Jun 29, 2014 10:03 AM by ssprengel

    app will not start after activation passed

    dlloydbrown

      I can log into the creative cloud and download updates. When I go to run an app for example like Photoshop CC I get the box that says:

      Renew Your Subscription with my AdobeID: [personal information removed... JTS - https://forums.adobe.com/docs/DOC-3731]

      I hit the try again button:

      Then I get the: Thank you your Creative Cloud is now active:

      hitting the Continue button. BUT the Renew your subscription box reappears.

      This circle continues and I can not run the program.

       

      I can go to the web site log on and see my account is active.

       

      [personal information removed... JTS - https://forums.adobe.com/docs/DOC-3731]

      [This is an open forum, not Adobe support, please do not post personal informa