5 Replies Latest reply on Jun 30, 2014 7:11 PM by unanimouscreative

    Download error -

    QDPD

      I cannot access my files. I've tried several times. Your system status says all is working well.  It's not.  Who can we talk to to get this recitified?

        • 1. Re: Download error -
          Ben Mordue Adobe Employee

          Hi QDPD,

          How are you trying to access your files? Are you using the website at creative.adobe.com/files, or are you using the Creative Cloud desktop application?

          Regards,

          Ben

          • 2. Re: Download error -
            QDPD Level 1

            website

            • 3. Re: Download error -
              infokajsa

              I have the same problem and I use the desktop application. I can look at my fonts etc but not look at my apps.

              • 4. Re: Download error -
                QDPD Level 1

                Its Monday morning in London, 11am and I've had this problem for the last 2 hours. Its now 3am on West Coast US.  Maintenance is what I've been told by one of Adobes telephone support people, due to a site wide upgrade. Thanks for considering your UK clients with your upgrade timing.

                • 5. Re: Download error -
                  unanimouscreative Level 1

                  I just finished a chat with Adobe support and they helped me solve this issue on my Mac running OS X 10.9.3. Here is the relevant text from the chat:

                   

                  Sumanth: ** This error occurs if the OOBE and the AAM folders are corrupted.

                  Sumanth: We will rename these folders and sign in.

                  Sumanth: Please follow the below steps to rename the folders.

                  Sumanth: 1.Please click on Finder and then click on Go button and then select Go-To folder and type-in   ~/library   and hit return.

                  Sumanth: 2.Then navigate to Application Support>Adobe. Open Adobe folder and rename the OOBE and AAMupdater folders to OOBEold and AAMupdaterold.

                  Sumanth: Let me know if you are facing any issues in following the steps.

                  Me: Ok, finished with that step

                  Sumanth: Excellent!

                  Sumanth: Now we will rename in the root library.

                  Sumanth: 1.Please click on Finder and then click on Go button and then select Go-To folder and type-in /library and hit return.

                  Sumanth: 2.Then navigate to Application Support>Adobe. Open Adobe folder and rename the OOBE and AAMupdater folders to OOBEold and AAMupdaterold.

                  Sumanth: Note: There is no ~ symbol.

                  Sumanth: Let me know if you are facing any issues in following the steps.

                  Me: Ok, done

                  Sumanth: Thank you.

                  Sumanth: Now please try signing in to the CC desktop application and let me know the result.

                  Me: That worked! Thank you!

                  Sumanth: Perfect!

                  Sumanth: You are welcome.