8 Replies Latest reply on Jul 14, 2014 4:12 PM by Falsken

    Extension Manager CC update 7.2.1 failure (U44M1P7)

    DBarranca Level 4

      Hi,

      I keep having this error trying to update Extension Manager 7.2.0.69 to 7.2.1 (which I would really need, being an Extensions developer), OSX 10.9.3

      As follows the log (I spot an error on line 222):

       

      06/30/14 09:27:39:755 | [INFO] |  | OOBE | DE |  |  |  | 21531 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 09:27:39:755 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Visit http://www.adobe.com/go/loganalyzer/ for more information
      06/30/14 09:27:39:755 | [INFO] |  | OOBE | DE |  |  |  | 21531 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 09:27:39:755 | [INFO] |  | OOBE | DE |  |  |  | 21531 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 09:27:39:755 | [INFO] |  | OOBE | DE |  |  |  | 21531 | START - Installer Session
      06/30/14 09:27:39:755 | [INFO] |  | OOBE | DE |  |  |  | 21531 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 09:27:39:755 | [INFO] |  | OOBE | DE |  |  |  | 21531 | RIBS version: 8.0.0.15
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | OSX version: 10.9.3  
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | ::START TIMER:: [Total Timer]
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | CHECK: Single instance running
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | CHECK : Credentials
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Load Deployment File
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | deploymentFile option not given
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | CHECK : Another Native OS installer already running
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Create Required Folders
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Assuming install mode
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Looking up install source path
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Sync Media DB ...
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | ::START TIMER:: [Sync Media DB]
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Pre check media db sync
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | End of Pre check media db sync. Exit code: 0
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | :: END TIMER :: [Sync Media DB] took 112 milliseconds (0.112 seconds)
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Ready to initialize session to start with ...
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | ::START TIMER:: [CreatePayloadSession]
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Updated source path: /Users/Davide/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCC-7.0/7.2.1
      06/30/14 09:27:39:762 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Updating media info for: {0A875850-DD4C-45C4-ADDB-21E28EB50D77}
      06/30/14 09:27:39:763 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Ignoring original data since install source is local
      06/30/14 09:27:39:763 | [INFO] |  | OOBE | DE |  |  |  | 21531 |   Type: 0, Volume Order: 1, Media Name: 
      06/30/14 09:27:39:763 | [INFO] |  | OOBE | DE |  |  |  | 21531 |   Path: /Users/Davide/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCC-7.0/7.2.1/payloads/AdobeExtensionManagerCCAll-250614213326/AdobeExtensionManagerCCAll-250614213326.zip
      06/30/14 09:27:39:763 | [INFO] |  | OOBE | DE |  |  |  | 21531 | --------------------  END  - Updating Media Sources -  END  --------------------
      06/30/14 09:27:39:774 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Supported RIBS version range: [0.0.0.0,8.0.0.15]
      06/30/14 09:27:39:774 | [INFO] |  | OOBE | DE |  |  |  | 21531 | ----------------- CreatePayloadSession: machine is x86 ---------------
      06/30/14 09:27:41:131 | [INFO] |  | OOBE | DE |  |  |  | 21531 | ______ Verify Dependency Subscribers ______
      06/30/14 09:27:41:131 | [INFO] |  | OOBE | DE |  |  |  | 21531 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
      06/30/14 09:27:41:131 | [INFO] |  | OOBE | DE |  |  |  | 21531 |   Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}: 0 (0,0)
      06/30/14 09:27:41:131 | [INFO] |  | OOBE | DE |  |  |  | 21531 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
      06/30/14 09:27:41:132 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Patch Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77} can be applied to product Adobe Extension Manager CC 7.0.0.0 {244FD30F-63F1-49B9-9D98-1150FF4FFCB1} 
      06/30/14 09:27:41:239 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Setting property "installSourcePath" to: /Users/Davide/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCC-7.0/7.2.1
      06/30/14 09:27:41:240 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Setting property "mode" to: silent
      06/30/14 09:27:41:240 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Setting property "updateManifestPath" to: /Users/Davide/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeExtensionManagerCC-7.0/7.2.1/7.2.1.xml
      06/30/14 09:27:41:240 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Setting property "workflow" to: updater
      06/30/14 09:27:41:240 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Overwrite property "extensionsOnly" to: 1
      06/30/14 09:27:41:240 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Overwrite property "mode" to: silent
      06/30/14 09:27:41:240 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Overwrite property "patchesOnly" to: 1
      06/30/14 09:27:41:240 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Overwrite property "updateManifestPath" to: /Users/Davide/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeExtensionManagerCC-7.0/7.2.1/7.2.1.xml
      06/30/14 09:27:41:240 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Overwrite property "workflow" to: updater
      06/30/14 09:27:41:241 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Found payload actions: 
      06/30/14 09:27:41:241 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Deciding what installer mode to use...
      06/30/14 09:27:41:278 | [INFO] |  | OOBE | DE |  |  |  | 21531 | BEGIN Setting requested payload actions
      06/30/14 09:27:41:278 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Value returned on lookup of payload: Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77} is: false
      06/30/14 09:27:41:279 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Action string for Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}  is install
      06/30/14 09:27:41:307 | [INFO] |  | OOBE | DE |  |  |  | 21531 | END Setting requested payload actions
      06/30/14 09:27:41:308 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Collected advanced path check information for INSTALLDIR
      06/30/14 09:27:41:308 | [INFO] |  | OOBE | DE |  |  |  | 21531 | INSTALLDIR is a well-formed path
      06/30/14 09:27:41:308 | [INFO] |  | OOBE | DE |  |  |  | 21531 | INSTALLDIR is not the root path
      06/30/14 09:27:41:308 | [INFO] |  | OOBE | DE |  |  |  | 21531 | INSTALLDIR is on a local volume
      06/30/14 09:27:41:308 | [INFO] |  | OOBE | DE |  |  |  | 21531 | INSTALLDIR is on a writable volume
      06/30/14 09:27:41:308 | [INFO] |  | OOBE | DE |  |  |  | 21531 | INSTALLDIR is not on a case sensitive volume
      06/30/14 09:27:41:308 | [INFO] |  | OOBE | DE |  |  |  | 21531 | INSTALLDIR passed path basic path validation: /Applications
      06/30/14 09:27:41:514 | [INFO] |  | OOBE | DE |  |  |  | 21531 | BEGIN InstallOperationsQueue Unordered operations
      06/30/14 09:27:41:514 | [INFO] |  | OOBE | DE |  |  |  | 21531 |   Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}:  with operation install
      06/30/14 09:27:41:514 | [INFO] |  | OOBE | DE |  |  |  | 21531 | END InstallOperationsQueue Unordered operations
      06/30/14 09:27:41:514 | [INFO] |  | OOBE | DE |  |  |  | 21531 | BEGIN InstallOperationsQueue Ordered operations
      06/30/14 09:27:41:514 | [INFO] |  | OOBE | DE |  |  |  | 21531 |   Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}:  with operation install
      06/30/14 09:27:41:514 | [INFO] |  | OOBE | DE |  |  |  | 21531 | END InstallOperationsQueue Ordered operations
      06/30/14 09:27:41:552 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Payloads passed preflight validation.
      06/30/14 09:27:41:552 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Call PreSession Custom Hook
      06/30/14 09:27:41:552 | [INFO] |  | OOBE | DE |  |  |  | 21531 | BEGIN InstallOperationsQueue Unordered operations
      06/30/14 09:27:41:552 | [INFO] |  | OOBE | DE |  |  |  | 21531 |   Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}:  with operation install
      06/30/14 09:27:41:552 | [INFO] |  | OOBE | DE |  |  |  | 21531 | END InstallOperationsQueue Unordered operations
      06/30/14 09:27:41:552 | [INFO] |  | OOBE | DE |  |  |  | 21531 | BEGIN InstallOperationsQueue Ordered operations
      06/30/14 09:27:41:552 | [INFO] |  | OOBE | DE |  |  |  | 21531 |   Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}:  with operation install
      06/30/14 09:27:41:552 | [INFO] |  | OOBE | DE |  |  |  | 21531 | END InstallOperationsQueue Ordered operations
      06/30/14 09:27:41:732 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Calling the custom action code for pre-install for payload Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}
      06/30/14 09:27:41:732 | [INFO] |  | OOBE | DE |  |  |  | 21531 | ::START TIMER:: [Payload Operation :{0A875850-DD4C-45C4-ADDB-21E28EB50D77}]
      06/30/14 09:27:41:775 | [INFO] |  | OOBE | DE |  |  |  | 21676 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 09:27:41:776 | [INFO] |  | OOBE | DE |  |  |  | 21676 | Installer Operation: PayloadInstaller
      06/30/14 09:27:41:776 | [INFO] |  | OOBE | DE |  |  |  | 21676 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 09:27:41:776 | [INFO] |  | OOBE | DE |  |  |  | 21676 | Request to install payload
      06/30/14 09:27:41:833 | [INFO] |  | OOBE | DE |  |  |  | 21676 | Payload Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
      06/30/14 09:27:42:021 | [INFO] |  | OOBE | DE |  |  |  | 21676 | Extracting assets complete. Number assets: 1
      06/30/14 09:27:42:021 | [INFO] |  | OOBE | DE |  |  |  | 21676 | CustomizedPatch property not found in database
      06/30/14 09:27:42:021 | [INFO] |  | OOBE | DE |  |  |  | 21676 | Beginning installation for payload at /Users/Davide/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCC-7.0/7.2.1/payloads/AdobeExtensionManagerCCAll-250614213326/Install.db
      06/30/14 09:27:42:033 | [ERROR] |  | OOBE | DE |  |  |  | 21676 | DS015: Unable to read symlink target of source file "/Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/Frameworks/AdobePIP.framework/Resources"(Seq 25)
      06/30/14 09:27:42:033 | [WARN] |  | OOBE | DE |  |  |  | 21676 | DW063: Command ARKCopySymlinkCommand failed.(Seq 25)
      06/30/14 09:27:42:033 | [INFO] |  | OOBE | DE |  |  |  | 21676 | Completing installation for payload at /Users/Davide/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCC-7.0/7.2.1/payloads/AdobeExtensionManagerCCAll-250614213326/Install.db
      06/30/14 09:27:42:076 | [INFO] |  | OOBE | DE |  |  |  | 21531 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 09:27:42:076 | [INFO] |  | OOBE | DE |  |  |  | 21531 | :: END TIMER :: [Payload Operation :{0A875850-DD4C-45C4-ADDB-21E28EB50D77}] took 344 milliseconds (0.344 seconds) DTR = 11.6279 KBPS (0.0113554 MBPS)
      06/30/14 09:27:42:078 | [INFO] |  | OOBE | DE |  |  |  | 21531 | User specified overrideFile: 
      06/30/14 09:27:42:080 | [INFO] |  | OOBE | DE |  |  |  | 21531 | The csu inventory was not updated for payload Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}, value of local var is -1
      06/30/14 09:27:42:080 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}
      06/30/14 09:27:42:209 | [INFO] |  | OOBE | DE |  |  |  | 21531 | No operation.  We're done:
      06/30/14 09:27:44:221 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Total components installed: 0
      06/30/14 09:27:44:221 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Total components repaired: 0
      06/30/14 09:27:44:221 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Total components removed: 0
      06/30/14 09:27:44:221 | [WARN] |  | OOBE | DE |  |  |  | 21531 | DW050: The following payload errors were found during install:
      06/30/14 09:27:44:221 | [WARN] |  | OOBE | DE |  |  |  | 21531 | DW050:  - Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll: Install failed
      06/30/14 09:27:44:221 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Call PostSession Custom Hook
      06/30/14 09:27:44:222 | [INFO] |  | OOBE | DE |  |  |  | 21531 | :: END TIMER :: [Total Timer] took 7175 milliseconds (7.175 seconds) DTR = 44.5993 KBPS (0.043554 MBPS)
      06/30/14 09:27:45:227 | [INFO] |  | OOBE | DE |  |  |  | 21531 | -------------------------------------- Summary --------------------------------------
      06/30/14 09:27:45:227 | [INFO] |  | OOBE | DE |  |  |  | 21531 |  - 0 fatal error(s), 1 error(s) 
      06/30/14 09:27:45:227 | [INFO] |  | OOBE | DE |  |  |  | 21531 | OSX version: 10.9.3  
      06/30/14 09:27:45:227 | [INFO] |  | OOBE | DE |  |  |  | 21531 | 
      06/30/14 09:27:45:227 | [INFO] |  | OOBE | DE |  |  |  | 21531 | ----------- Payload: Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77} -----------
      06/30/14 09:27:45:227 | [INFO] |  | OOBE | DE |  |  |  | 21531 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/Frameworks/AdobePIP.framework/Resources"(Seq 25)
      06/30/14 09:27:45:227 | [INFO] |  | OOBE | DE |  |  |  | 21531 | 
      06/30/14 09:27:45:227 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Please search the above error string(s) to find when the error occurred.
      06/30/14 09:27:45:227 | [INFO] |  | OOBE | DE |  |  |  | 21531 | These errors resulted in installer Exit Code mentioned below.
      06/30/14 09:27:45:227 | [INFO] |  | OOBE | DE |  |  |  | 21531 | -------------------------------------------------------------------------------------
      06/30/14 09:27:45:228 | [INFO] |  | OOBE | DE |  |  |  | 21531 | 
      06/30/14 09:27:45:228 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Exit Code: 7 - Unable to complete Silent workflow.
      06/30/14 09:27:45:228 | [INFO] |  | OOBE | DE |  |  |  | 21531 | Please see specific errors for troubleshooting. For example, ERROR: DS015 ...
      06/30/14 09:27:45:228 | [INFO] |  | OOBE | DE |  |  |  | 21531 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 09:27:45:228 | [INFO] |  | OOBE | DE |  |  |  | 21531 | END - Installer Session
      06/30/14 09:27:45:228 | [INFO] |  | OOBE | DE |  |  |  | 21531 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 10:49:58:049 | [INFO] |  | OOBE | DE |  |  |  | 48816 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 10:49:58:049 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Visit http://www.adobe.com/go/loganalyzer/ for more information
      06/30/14 10:49:58:049 | [INFO] |  | OOBE | DE |  |  |  | 48816 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 10:49:58:049 | [INFO] |  | OOBE | DE |  |  |  | 48816 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 10:49:58:049 | [INFO] |  | OOBE | DE |  |  |  | 48816 | START - Installer Session
      06/30/14 10:49:58:049 | [INFO] |  | OOBE | DE |  |  |  | 48816 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 10:49:58:049 | [INFO] |  | OOBE | DE |  |  |  | 48816 | RIBS version: 8.0.0.15
      06/30/14 10:49:58:053 | [INFO] |  | OOBE | DE |  |  |  | 48816 | OSX version: 10.9.3  
      06/30/14 10:49:58:053 | [INFO] |  | OOBE | DE |  |  |  | 48816 | ::START TIMER:: [Total Timer]
      06/30/14 10:49:58:053 | [INFO] |  | OOBE | DE |  |  |  | 48816 | CHECK: Single instance running
      06/30/14 10:49:58:053 | [INFO] |  | OOBE | DE |  |  |  | 48816 | CHECK : Credentials
      06/30/14 10:49:58:053 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Load Deployment File
      06/30/14 10:49:58:053 | [INFO] |  | OOBE | DE |  |  |  | 48816 | deploymentFile option not given
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | CHECK : Another Native OS installer already running
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Create Required Folders
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Assuming install mode
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Looking up install source path
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Sync Media DB ...
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | ::START TIMER:: [Sync Media DB]
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Pre check media db sync
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | End of Pre check media db sync. Exit code: 0
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | :: END TIMER :: [Sync Media DB] took 59 milliseconds (0.059 seconds)
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Ready to initialize session to start with ...
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | ::START TIMER:: [CreatePayloadSession]
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Updated source path: /Users/Davide/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCC-7.0/7.2.1
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Updating media info for: {0A875850-DD4C-45C4-ADDB-21E28EB50D77}
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Ignoring original data since install source is local
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 |   Type: 0, Volume Order: 1, Media Name: 
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 |   Path: /Users/Davide/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCC-7.0/7.2.1/payloads/AdobeExtensionManagerCCAll-250614213326/AdobeExtensionManagerCCAll-250614213326.zip
      06/30/14 10:49:58:054 | [INFO] |  | OOBE | DE |  |  |  | 48816 | --------------------  END  - Updating Media Sources -  END  --------------------
      06/30/14 10:49:58:083 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Supported RIBS version range: [0.0.0.0,8.0.0.15]
      06/30/14 10:49:58:084 | [INFO] |  | OOBE | DE |  |  |  | 48816 | ----------------- CreatePayloadSession: machine is x86 ---------------
      06/30/14 10:49:58:848 | [INFO] |  | OOBE | DE |  |  |  | 48816 | ______ Verify Dependency Subscribers ______
      06/30/14 10:49:58:848 | [INFO] |  | OOBE | DE |  |  |  | 48816 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
      06/30/14 10:49:58:848 | [INFO] |  | OOBE | DE |  |  |  | 48816 |   Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}: 0 (0,0)
      06/30/14 10:49:58:848 | [INFO] |  | OOBE | DE |  |  |  | 48816 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
      06/30/14 10:49:58:849 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Patch Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77} can be applied to product Adobe Extension Manager CC 7.0.0.0 {244FD30F-63F1-49B9-9D98-1150FF4FFCB1} 
      06/30/14 10:49:58:944 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Setting property "installSourcePath" to: /Users/Davide/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCC-7.0/7.2.1
      06/30/14 10:49:58:944 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Setting property "mode" to: silent
      06/30/14 10:49:58:944 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Setting property "updateManifestPath" to: /Users/Davide/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeExtensionManagerCC-7.0/7.2.1/7.2.1.xml
      06/30/14 10:49:58:944 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Setting property "workflow" to: updater
      06/30/14 10:49:58:944 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Overwrite property "extensionsOnly" to: 1
      06/30/14 10:49:58:944 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Overwrite property "mode" to: silent
      06/30/14 10:49:58:944 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Overwrite property "patchesOnly" to: 1
      06/30/14 10:49:58:944 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Overwrite property "updateManifestPath" to: /Users/Davide/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeExtensionManagerCC-7.0/7.2.1/7.2.1.xml
      06/30/14 10:49:58:944 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Overwrite property "workflow" to: updater
      06/30/14 10:49:58:945 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Found payload actions: 
      06/30/14 10:49:58:945 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Deciding what installer mode to use...
      06/30/14 10:49:58:978 | [INFO] |  | OOBE | DE |  |  |  | 48816 | BEGIN Setting requested payload actions
      06/30/14 10:49:58:979 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Value returned on lookup of payload: Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77} is: false
      06/30/14 10:49:58:979 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Action string for Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}  is install
      06/30/14 10:49:59:008 | [INFO] |  | OOBE | DE |  |  |  | 48816 | END Setting requested payload actions
      06/30/14 10:49:59:009 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Collected advanced path check information for INSTALLDIR
      06/30/14 10:49:59:009 | [INFO] |  | OOBE | DE |  |  |  | 48816 | INSTALLDIR is a well-formed path
      06/30/14 10:49:59:009 | [INFO] |  | OOBE | DE |  |  |  | 48816 | INSTALLDIR is not the root path
      06/30/14 10:49:59:009 | [INFO] |  | OOBE | DE |  |  |  | 48816 | INSTALLDIR is on a local volume
      06/30/14 10:49:59:009 | [INFO] |  | OOBE | DE |  |  |  | 48816 | INSTALLDIR is on a writable volume
      06/30/14 10:49:59:009 | [INFO] |  | OOBE | DE |  |  |  | 48816 | INSTALLDIR is not on a case sensitive volume
      06/30/14 10:49:59:009 | [INFO] |  | OOBE | DE |  |  |  | 48816 | INSTALLDIR passed path basic path validation: /Applications
      06/30/14 10:49:59:249 | [INFO] |  | OOBE | DE |  |  |  | 48816 | BEGIN InstallOperationsQueue Unordered operations
      06/30/14 10:49:59:249 | [INFO] |  | OOBE | DE |  |  |  | 48816 |   Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}:  with operation install
      06/30/14 10:49:59:249 | [INFO] |  | OOBE | DE |  |  |  | 48816 | END InstallOperationsQueue Unordered operations
      06/30/14 10:49:59:249 | [INFO] |  | OOBE | DE |  |  |  | 48816 | BEGIN InstallOperationsQueue Ordered operations
      06/30/14 10:49:59:249 | [INFO] |  | OOBE | DE |  |  |  | 48816 |   Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}:  with operation install
      06/30/14 10:49:59:249 | [INFO] |  | OOBE | DE |  |  |  | 48816 | END InstallOperationsQueue Ordered operations
      06/30/14 10:49:59:285 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Payloads passed preflight validation.
      06/30/14 10:49:59:285 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Call PreSession Custom Hook
      06/30/14 10:49:59:285 | [INFO] |  | OOBE | DE |  |  |  | 48816 | BEGIN InstallOperationsQueue Unordered operations
      06/30/14 10:49:59:285 | [INFO] |  | OOBE | DE |  |  |  | 48816 |   Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}:  with operation install
      06/30/14 10:49:59:285 | [INFO] |  | OOBE | DE |  |  |  | 48816 | END InstallOperationsQueue Unordered operations
      06/30/14 10:49:59:285 | [INFO] |  | OOBE | DE |  |  |  | 48816 | BEGIN InstallOperationsQueue Ordered operations
      06/30/14 10:49:59:285 | [INFO] |  | OOBE | DE |  |  |  | 48816 |   Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}:  with operation install
      06/30/14 10:49:59:285 | [INFO] |  | OOBE | DE |  |  |  | 48816 | END InstallOperationsQueue Ordered operations
      06/30/14 10:49:59:595 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Calling the custom action code for pre-install for payload Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}
      06/30/14 10:49:59:596 | [INFO] |  | OOBE | DE |  |  |  | 48816 | ::START TIMER:: [Payload Operation :{0A875850-DD4C-45C4-ADDB-21E28EB50D77}]
      06/30/14 10:49:59:639 | [INFO] |  | OOBE | DE |  |  |  | 48849 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 10:49:59:639 | [INFO] |  | OOBE | DE |  |  |  | 48849 | Installer Operation: PayloadInstaller
      06/30/14 10:49:59:639 | [INFO] |  | OOBE | DE |  |  |  | 48849 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 10:49:59:639 | [INFO] |  | OOBE | DE |  |  |  | 48849 | Request to install payload
      06/30/14 10:49:59:673 | [INFO] |  | OOBE | DE |  |  |  | 48849 | Payload Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
      06/30/14 10:49:59:952 | [INFO] |  | OOBE | DE |  |  |  | 48849 | Extracting assets complete. Number assets: 1
      06/30/14 10:49:59:952 | [INFO] |  | OOBE | DE |  |  |  | 48849 | CustomizedPatch property not found in database
      06/30/14 10:49:59:952 | [INFO] |  | OOBE | DE |  |  |  | 48849 | Beginning installation for payload at /Users/Davide/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCC-7.0/7.2.1/payloads/AdobeExtensionManagerCCAll-250614213326/Install.db
      06/30/14 10:49:59:974 | [ERROR] |  | OOBE | DE |  |  |  | 48849 | DS015: Unable to read symlink target of source file "/Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/Frameworks/AdobePIP.framework/Resources"(Seq 25)
      06/30/14 10:49:59:974 | [WARN] |  | OOBE | DE |  |  |  | 48849 | DW063: Command ARKCopySymlinkCommand failed.(Seq 25)
      06/30/14 10:49:59:974 | [INFO] |  | OOBE | DE |  |  |  | 48849 | Completing installation for payload at /Users/Davide/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCC-7.0/7.2.1/payloads/AdobeExtensionManagerCCAll-250614213326/Install.db
      06/30/14 10:50:00:040 | [INFO] |  | OOBE | DE |  |  |  | 48816 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 10:50:00:040 | [INFO] |  | OOBE | DE |  |  |  | 48816 | :: END TIMER :: [Payload Operation :{0A875850-DD4C-45C4-ADDB-21E28EB50D77}] took 444 milliseconds (0.444 seconds)
      06/30/14 10:50:00:043 | [INFO] |  | OOBE | DE |  |  |  | 48816 | User specified overrideFile: 
      06/30/14 10:50:00:045 | [INFO] |  | OOBE | DE |  |  |  | 48816 | The csu inventory was not updated for payload Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}, value of local var is -1
      06/30/14 10:50:00:046 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}
      06/30/14 10:50:00:292 | [INFO] |  | OOBE | DE |  |  |  | 48816 | No operation.  We're done:
      06/30/14 10:50:02:307 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Total components installed: 0
      06/30/14 10:50:02:307 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Total components repaired: 0
      06/30/14 10:50:02:307 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Total components removed: 0
      06/30/14 10:50:02:308 | [WARN] |  | OOBE | DE |  |  |  | 48816 | DW050: The following payload errors were found during install:
      06/30/14 10:50:02:308 | [WARN] |  | OOBE | DE |  |  |  | 48816 | DW050:  - Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll: Install failed
      06/30/14 10:50:02:308 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Call PostSession Custom Hook
      06/30/14 10:50:02:308 | [INFO] |  | OOBE | DE |  |  |  | 48816 | :: END TIMER :: [Total Timer] took 6427 milliseconds (6.427 seconds) DTR = 1.86712 KBPS (0.00182336 MBPS)
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | -------------------------------------- Summary --------------------------------------
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 |  - 0 fatal error(s), 1 error(s) 
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | OSX version: 10.9.3  
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | 
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | ----------- Payload: Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77} -----------
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/Frameworks/AdobePIP.framework/Resources"(Seq 25)
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | 
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Please search the above error string(s) to find when the error occurred.
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | These errors resulted in installer Exit Code mentioned below.
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | -------------------------------------------------------------------------------------
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | 
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Exit Code: 7 - Unable to complete Silent workflow.
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | Please see specific errors for troubleshooting. For example, ERROR: DS015 ...
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | END - Installer Session
      06/30/14 10:50:03:309 | [INFO] |  | OOBE | DE |  |  |  | 48816 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      

       

      Thank you in advance for any help!

      Kind regards

       

      Davide Barranca

      ---

      www.davidebarranca.com

      www.cs-extensions.com

        • 1. Re: Extension Manager CC update 7.2.1 failure (U44M1P7)
          DBarranca Level 4

          For those running into the same issue: I've solved downloading the entire DMG here: Adobe - Exchange : Download the Adobe Extension Manager and now I'm 7.2.1.6

          Cheers

           

          Davide Barranca

          ---

          www.davidebarranca.com

          www.cs-extensions.com

          • 2. Re: Extension Manager CC update 7.2.1 failure (U44M1P7)
            pag42084

            You sir are a scholar and a gentleman.  Did I mention hero as well? I was having issues with AEM CC failing to initialize after having installed it for the first time through the Adobe Cloud App.  I don't like how there is no way of telling what version # is installed for a particular program through the app.  I tried restarting to no avail.  Control Panel in Windows kept showing AEM CC was at 7.0.  However, going to the Adobe Cloud app, there was no option for further updating it, and in fact, the Cloud app showed that AEM CC was up to date (clearly false since 7.0 was installed but latest version was actually 7.2.1) 

             

            Thanks for finding this link to the latest install.  Adobe please fix the updater.  I can report my AEM CC is now working. 

             

            -Paul

            • 3. Re: Extension Manager CC update 7.2.1 failure (U44M1P7)
              Falsken Level 1

              Here is what I am getting for the same error code.

              06/30/14 19:58:32:896 | [INFO] |  | OOBE | DE |  |  |  | 6624 | Setting ignore refcount for 'Adobe Extension Manager CC_7.2_

              AdobeExtensionManagerCCAll 8.0.0.15 {CD7B9A52-1FD4-4845-A950-A86BD27DEA06}' getting upgraded by 'Adobe Extension Manager CC_7.2.1_AdobeExtensionManagerCCAll 7.2.1.0 {0A875850-DD4C-45C4-ADDB-21E28EB50D77}'
              06/30/14 19:58:32:896 | [FATAL] |  | OOBE | DE |  |  |  | 6624 | Payload 'Adobe Extension Manager CC_7.2_AdobeExtensionManagerCCAll 8.0.0.15 {CD7B9A52-1FD4-4845-A950-A86BD27DEA06}' information not found in Media_db.
              06/30/14 19:58:32:897 | [INFO] |  | OOBE | DE |  |  |  | 6624 | :: END TIMER :: [Total Timer] took 121840 milliseconds (121.84 seconds) DTR = 42.3178 KBPS (0.041326 MBPS)
              06/30/14 19:58:33:897 | [INFO] |  | OOBE | DE |  |  |  | 6624 | -------------------------------------- Summary
              06/30/14 19:58:33:897 | [INFO] |  | OOBE | DE |  |  |  | 6624 |  - 1 fatal error(s), 0 error(s)
              06/30/14 19:58:33:897 | [INFO] |  | OOBE | DE |  |  |  | 6624 | Win OS version: 6.1.1.0 64 bit Type: 1
              06/30/14 19:58:33:897 | [INFO] |  | OOBE | DE |  |  |  | 6624 |
              06/30/14 19:58:33:897 | [INFO] |  | OOBE | DE |  |  |  | 6624 | FATAL: Payload 'Adobe Extension Manager CC_7.2_AdobeExtensionManagerCCAll 8.0.0.15 {CD7B9A52-1FD4-4845-A950-A86BD27DEA06}' information not found in Media_db.
              06/30/14 19:58:33:897 | [INFO] |  | OOBE | DE |  |  |  | 6624 |
              06/30/14 19:58:33:897 | [INFO] |  | OOBE | DE |  |  |  | 6624 | Please search the above error string(s) to find when the error occurred.

              Since Adobe fails to list Adobe Extension Manager CC in the support link, It is my guess Adobe has no support for their products and relies totally on User Groups Instead. Tried to contact them through the Creative Cloud Support Live-talk and the Support person wouldn't even look up the error code or forward the request for help. If anyone has a solution for clearing this error code Please let me know.

               

              • 4. Re: Extension Manager CC update 7.2.1 failure (U44M1P7)
                Falsken Level 1

                I tried your solution to fix the above problem, but it failed as well.

                 

                Fatal Error Media not found in DB

                • 5. Re: Extension Manager CC update 7.2.1 failure (U44M1P7)
                  DBarranca Level 4

                  pag42084 thanks for the kind words!

                  Falsken I would guess that you have to uninstall Extension Manager altogether and reinstall it from scratch using the provided download link (not that I don't trust the CC app, but I feel safer downloading the full installer myself)

                  Regards

                   

                  Davide Barranca

                  ---

                  www.davidebarranca.com

                  www.cs-extensions.com

                  • 6. Re: Extension Manager CC update 7.2.1 failure (U44M1P7)
                    Falsken Level 1

                    I did remove and reboot computer before trying to install from your link. I still cannot update Adobe Extension Manager CC and no response from Adobe Support on this matter. All efforts to fix problem end in failure.

                    • 8. Re: Extension Manager CC update 7.2.1 failure (U44M1P7)
                      Falsken Level 1

                      After removing Adobe Creative Cloud and the Adobe Extension manager CC from computer and running Adobe CC Cleaner, system was rebooted. Downloading and reinstalling Adobe Creative Cloud and Adobe Extension Manager CC. It returned a Error Code U44m1p34 and failed to update again. This solution failed to fix the problem.