4 Replies Latest reply: Jul 6, 2014 2:46 PM by Pattie F RSS

    Update Help

    bford225 Community Member
    bford225 Jun 30, 2014 12:16 PM

      Hey my adobe revel app on both iPad and iPhone will not update or install the update. I wonder why?

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        • 1. Re: Update Help
          Pattie F Employee Hosts
          Pattie F Jun 30, 2014 10:22 PM (in response to bford225)

          bford225,

           

          There is indeed an issue with upgrading to Revel 2.3.2 on iOS.  We are aware of this issue and are working with Apple to resolve it as quickly as possible. We sincerely apologize for the inconvenience this is causing you. In the mean time, can still access your photos on adoberevel.com from a browser and from our mac, win8, and android apps.

           

          Pattie

          • 2. Re: Update Help
            Sunshinex27
            Sunshinex27 Jul 4, 2014 5:52 AM (in response to Pattie F)

            Cannot believe how long it is taking to fix this problem. Very disappointed and it is an inconvenience. I like to make my albums as I take pics on my phone. what? Are we going on almost a week to get this fixed. Technology!!!

            • 3. Re: Update Help
              Jimrad
              Jimrad Jul 6, 2014 1:27 PM (in response to Pattie F)

              Having the same update on my IPad mini. The previous version worked just fine before I tried to upgrade. Till now I have been happy with Revel. Perhaps the fix has been bogged down by the holiday. Interesting my wife's IPad II which hasn't had an update warning.And so wasn't upgraded works fine.

              • 4. Re: Update Help
                Pattie F Employee Hosts
                Pattie F Jul 6, 2014 2:46 PM (in response to Jimrad)

                We are aware of the installation issues people are experiencing with the latest iOS version release, and we are very sorry for the inconvenience it has caused.

                 

                We do rigorous testing prior to all releases, but unfortunately an unexpected interoperability issue has occurred with the way our App is getting bundled up for delivery to customers. We are working closely with Apple to resolve the issue as soon as possible. Thank you for your patience. Meanwhile, feel free to access Revel via your web browser, Mac, windows 8, Android devices.

                 

                I will be posting to the following thread as I get updates:

                Adobe Revel 2.3.2 installation issue