5 Replies Latest reply on Jun 30, 2014 1:58 PM by A.T. Romano

    can't get Premiere tutorials to play

    Avo

      Screen Shot 2014-06-30 at 10.02.21 AM.png

      Hello,

      I am opening Premiere elements, clicking on the Guided tab, and am then trying to play the video tutorials. However, the tutorials do not play. When I click on a subject (e.g.>Trimming unwanted frames), the same image (with 2 sets of instructions) Getting Started image/instructions appears, and not the videos. The same image appears no mater what topic I click on (e.g. Adding scores to your movie).

       

      Any idea what I am doing wrong? Thank you, Avo

        • 1. Re: can't get Premiere tutorials to play
          Avo Level 1

          I answered my own question. Thank you and Sorry for the false alarm.

          • 2. Re: can't get Premiere tutorials to play
            A.T. Romano Level 7

            Avo

             

            From your screenshot you appear to be working on Premiere Elements 12 Mac. Please be sure to install and work from the 12.1 Update. See Help Menu/Update. After that

             

            Open a new project....

             

            When you select Quick Guided, the first thing you should see is

            QuickGuided.JPG

             

            What are you selecting, "Getting started with Premiere Elements" or something else?

            For this troubleshooting, please start a new project and select "Getting started with Premiere Elements".

             

            You should see the following after you select that tutorial

            Next.JPG

            When you click NEXT at the bottom of that Guided Editing dialog, you should see

            AddMedia.JPG

            Once you click on Add Media with the yellow frame, you should get

             

            AddMediaChoices.JPG

             

            Guided is not a video tutorial. It is a set of instructions to guide you through steps in different workflows.

             

            Please review and consider and then let us know if this is a matter of expectations and interpretations on the Guided feature or whether there

            are technical flaws in your project. If you use Expert Guided instead of Quick Guided do you find yourself in the same situation?

             

            ATR

            • 3. Re: can't get Premiere tutorials to play
              A.T. Romano Level 7

              Avo

               

              I did not see your report of success until after I had posted my reply.

               

              What turned out to be your answer? Was I correct in the expectations explanation or was it something else?

               

              Never hesitate to ask questions or to ask for explanations.

               

              Thanks.

               

              ATR

              • 4. Re: can't get Premiere tutorials to play
                Avo Level 1

                Thank you ATR. I appreciate the quick response! Avo

                • 5. Re: can't get Premiere tutorials to play
                  A.T. Romano Level 7

                  Avo

                   

                  Thanks for the reply.

                   

                  The following link will take you to some Premiere Elements 12 video tutorials that you might want to check out if you have not already.

                  Learn Premiere Elements 12 | Adobe TV

                   

                  We are glad for the opportunity to be of assistance whenever needed.

                   

                  Please update on your progress when you get the chance.

                   

                  Best wishes

                   

                  ATR