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I was having a similar problem. Rather than deal with the multiple files needed to run a video in the standard swf production, I chose to produce in the "swf Legacy" format, which allows you to import a single swf file. (this won't work for you if you have TOC in the video.)
Here's how I do it:
When producing in Camtasia, select Custom Productions Settings.
Select Flash for the file format.
Select "Legacy Swf output" from the drop-down list.
(after that, select whatever settings you want and finish the production).
In RoboHelp, open the topic you want the video to play through.
Go to Insert, and select Multimedia. Find the swf file that you produced and hit OK.
Hope it works for you. If not, I know there is a fix for dealing with those multiple files, just can't remember how it worked.
Thanks for the reply! I'll investigate that on this end for future videos they may produce. I don't know if I can do anything about the existing ones. However, if you remember the fix for multiple files, please reply back.
I have a lot of camtasia vids in a webhelp project, swf (not legacy) and flv and they are working okay for me.
Re 'no navigation' - the first thing that comes to mind is a missing baggage file, but it sounds like you already covered that. How many baggage files are you importing?
for example baggage files I have:
Also remember to bring in flashobject.js - forgetting that caused me probs getting content to play.
Are the baggage files existing in the same folder as the the html page?
I had some probs getting things to work to begin, but my method now is to import baggage files into the correct folder first, then import the html file as produced by Camtasia, then add the link from the Robo htm file to the Camtasia produced html file.
As for the link to the SSL folder, that sounds like the path for the link as set in Robo, but again, if you've removed and re-added the link, not sure what's going on there.
Sure you've already thought of it, but did you remove the folder from within RoboHelp or using Windows Explorer?
The only thing I can think of to test it would be to produce the vid again from within camtasia but use a different file name, then try bringing the baggage files into a new 'test' target folder, then import the html file and set up the link etc.
I've been using X5 and Camtasia 3.x & 4.x