0 Replies Latest reply on Jul 1, 2014 2:09 AM by Kannan

    Adobe CC - Post Update Photoshop CC 2014 and Lightroom 5.5 not working


      After long time of running Photoshop CC & Lightroom 5, I decided to update to latest versions through Creative Cloud Manager. The latest versions available where New Photoshop CC 2014 and Lightroom 5.5.

      After nearly 2 GB of download, both the applications got installed. Now following are the issues I am facing.


      1. Once Photoshop CC 2014 is launched, it loads and after few seconds, it closes.
      2. I try to load LightRoom 5.5 and nothing happens.


      Following are the diagnostics on my side.

      1. Logged out from Creative Cloud and logged in again. -> Same effect
      2. Logged out from Creative Cloud, Uninstalled the apps, Logged in into the Creative Cloud App, Installed the apps - > Same effect and wasted another 2GB of bandwidth.
      3. Uninstalled again, During trying to re-install, copied the installers from the %temp% folders for both the app, Installed using standalone installer. -> Photoshop CC 2014 = same effect, LightRoom 5.5 = asking for serial !! Strange !!


      Following is my machine Configuration

      1. Windows 8.1 Pro 64 BIT
      2. Intel i7 4th Gen
      3. 16 GB RAM
      4. 120GB SSD with 25 GB Free Space

      Need Adobe to help me out.