6 Replies Latest reply on Jul 17, 2014 12:48 PM by evan.sante

    ui.dll fix not allowing Lightroom to open anymore?

    JoelandAmber

      I've been having issues with Lightroom crashing on me while editing in the develop module and while flagging in survey mode.  I saw the fix for the ui.dll, but once I installed that, Lightroom won't even open anymore (crashes before it even starts).

      Anyone else have trouble with this and find a workaround?  Not sure if it's the version of Lightroom that's causing the issues (believe I have 5.5 installed).  Any help is appreciated!

      Joel

       

       

       

      Here's the error report that's given after the new ui.dll is installed (and yes, I did rename the old .dll to ui.dll.old):

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: lightroom.exe

        Application Version: 5.5.0.10

        Application Timestamp: 5391f1ae

        Fault Module Name: MSVCR100.dll

        Fault Module Version: 10.0.40219.1

        Fault Module Timestamp: 4d5f034a

        Exception Code: 40000015

        Exception Offset: 00000000000761c9

        OS Version: 6.1.7601.2.1.0.256.48

        Locale ID: 1033

        Additional Information 1: 70ce

        Additional Information 2: 70ce5170e46e9db2ea1f68f7800deb05

        Additional Information 3: fa46

        Additional Information 4: fa468ff7b0454655a4145f29223f80e1

       

       

       

      System specs:

      Windows 7

      Intel 4820 OC'd to 4.5GHz

      32GB RAM

      1TB SSD

       

       

      This was the original error log that caused me to look for the new ui.dll:

       

      Problem signature:

      Problem Event Name: APPCRASH

       

      Application Name: lightroom.exe

       

      Application Version: 5.5.0.10

       

      Application Timestamp: 5391f1ae

       

      Fault Module Name: ui.dll

       

      Fault Module Version: 5.5.0.10

       

      Fault Module Timestamp: 5391ed91

       

      Exception Code: c000041d

       

      Exception Offset: 000000000010454d

       

      OS Version: 6.1.7601.2.1.0.256.48

       

      Locale ID: 1033

       

      Additional Information 1: 7c4d

       

      Additional Information 2: 7c4ded5003f4bbfe9c4ce44fcaa4574c

       

      Additional Information 3: 8d6e

       

      Additional Information 4: 8d6e6f6c2bda9e9bd465cee19dba6df1

       

       

      Also, here are the specs from the System Info in Lightroom:

       

      Lightroom version: 5.5 [968504]

      Operating system: Windows 7 Business Edition

      Version: 6.1 [7601]

      Application architecture: x64

      System architecture: x64

      Logical processor count: 8

      Processor speed: 4.4 GHz

      Built-in memory: 32706.9 MB

      Real memory available to Lightroom: 32706.9 MB

      Real memory used by Lightroom: 279.2 MB (0.8%)

      Virtual memory used by Lightroom: 247.5 MB

      Memory cache size: 139.6 MB

      Maximum thread count used by Camera Raw: 4

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080

       

      Application folder: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.5

      Library Path: C:\Working Drive\Weddings\2014-06-28 Adam and Whitney\LR\Adam & Whitney\Adam & Whitney-2.lrcat

      Settings Folder: C:\Users\Joel and Amber\AppData\Roaming\Adobe\Lightroom

       

      Installed Plugins:

      1) Behance

      2) Canon Tether Plugin

      3) Facebook

      4) Flickr

      5) Leica Tether Plugin

      6) Nikon Tether Plugin

       

      Config.lua flags: None

       

      Adapter #1: Vendor : 10de

        Device : 1187

        Subsystem : 27653842

        Revision : a1

        Video Memory : 1990

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: Speakers (High Definition Audio Device)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: Uninitialized

      CardID: 4487

      Direct2DEnabled: false

      GPUDevice: D3D

      MaxTexture2DSize: 8192

      OGLEnabled: true

      Renderer: NVIDIA GeForce GTX 760

      ShaderModel: 11.1

      Vendor: Nvidia

      VendorID: 4318

      Version: 10de:1187:27653842:00a1