To clarify, the webmail option is only visible for the user who is an Admin and email user both to that specific BC site. Please let me know the site URL to check the settings. If this is a new email creation, you must have mentioned email address on 'Send Activation E-Mail to:' which will receive the email to setup the password.
If that doesn't help, simply contact support again here Contact Customer Care for any help on password related issues. Also the support staff should be able to set the 'Forgot Password Email Address' on your behalf.
Hope that helps!
Thanks for the info.
Yes, an activation e-mail was sent to the new user. I'm guessing then that the same address should be typed into the webmail log in – plus the password that was set up in response the activation mail.
I've given the new user an 'Admin' level permissions. Perhaps the new user will be able to see the webmail option in the admin interface tool bar now. We'll try that later today.
The domain name is karinfrances.co.uk. Just to clarify, when the domain was registered, we didn't set up an e-mail account with Namesco. We've just got 'e-mail forwarding'. Does this affect anything?
Thanks for your help so far.
Hi, just to follow this up. I'm also set up on the site with 'Admin' level prefs. Should I be able to see a web ail facility in the BC Admin Tool bar when I log in?
Or would I have to set myself up with an e-mail account for the is to be in effect?
Regarding the password issue, I would suggest to follow the above link for customer care and should be sorted.
Appreciate your time and concern.