7 Replies Latest reply: Oct 28, 2014 8:53 AM by BethVanVel

I am having an issue using OS X Mail for email via IMAP

RCsCloud Jul 2, 2014 7:33 AM

Hi there. I am trying to use OS X Mail to set up email via IMAP for Business Catalyst email, but I am getting an error when trying to connect to the IMAP server on port 143. The Mail application connection doctor points to the incoming mail server as the problem. SMTP seems to connect just fine. I have also tried to connect via multiple ISPs and am getting the same issue. All of my setup information looks to be just fine. Any suggestions? I am using OS X 10.9.3.

1. Re: I am having an issue using OS X Mail for email via IMAP

Matt Baracz Jul 3, 2014 5:19 PM (in response to RCsCloud)

Hi RCsCloud,

Please ensure you are using the following credentials:

Server: mail.yourdomain.com
Protocol: IMAP
Port: 143
Secure(SSL): No

Regarding the outgoing mail server, I also recommend ensuring that the port is set to 25 and that the option to Use Secure Sockets Layer (SSL) is not selected.

Cheers.
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2. Re: I am having an issue using OS X Mail for email via IMAP

sjelms Aug 27, 2014 2:09 PM (in response to RCsCloud)

I am having the same issue with Mac Mail — Version 7.3 (1878.6) running OS 10.9.4. All of the settings look correct with the correct ports, servers, and no SSL. I've not been able to find a solution elsewhere online.

RCsCloud Have you resolved your issue?
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3. Re: I am having an issue using OS X Mail for email via IMAP

James Connor Aug 30, 2014 7:06 PM (in response to sjelms)

I am having the identical issue. Unable to set Mac Mail account (version 7.3) to work with business catalyst hosted email. Please advise.

Note: I'm a newbie, but followed RcsCloud's suggestions. Not able to get it to work.
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4. Re: I am having an issue using OS X Mail for email via IMAP

BethVanVel Oct 20, 2014 8:30 AM (in response to RCsCloud)

I am having this issue as well. Has anyone figured out a resolution? If so, I'd greatly appreciate it if someone could point me in the right direction.
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5. Re: I am having an issue using OS X Mail for email via IMAP

sjelms Oct 23, 2014 9:05 PM (in response to BethVanVel)

I finally found a solution after a good long chat with BC tech support. What worked for me was to use mail.b.hostedemail.com as incoming and outgoing mail server. This should also allow to use SSL. Also check that your port is either 25 or 8025.

Hope that helps.

sjelms
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6. Re: I am having an issue using OS X Mail for email via IMAP

RCsCloud Oct 27, 2014 10:31 AM (in response to RCsCloud)

This suggestion worked like a charm for me. Thank you!!
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7. Re: I am having an issue using OS X Mail for email via IMAP

BethVanVel Oct 28, 2014 8:53 AM (in response to sjelms)

Thanks for the info! It didn't work for me but I also spoke with BC support and they said that it seems like my ISP might be blocking the BC port numbers (I've tried 143, 25, 8025 and none of them worked). They suggested I contact my ISP and use the port number they use. So I will try that next.
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