3 Replies Latest reply on Jul 2, 2014 12:06 PM by John T Smith

    Kernel Panic AI 18.0.0 2014.0.0 on OS X 10.9.3


      Looking to find a resolution to this.  It's been happening on and off since Creative Cloud was released, it's now happening on a more frequent basis.  For one specific user in my office, it's happened 4 times today.  Would love some options on what we can do to address this issue, after reading the forums and seeing users suggest we shouldn't save files over the network, please don't reply with that suggestion, that's silly.


      Anonymous UUID:       604EE95F-FB08-FAC2-9E61-F44B837A17A2


      Wed Jul  2 12:12:16 2014

      panic(cpu 2 caller 0xffffff80190dbf5e): Kernel trap at 0xffffff7f9998659f, type 13=general protection, registers:

      CR0: 0x0000000080010033, CR2: 0x0000000163e85000, CR3: 0x000000012af68079, CR4: 0x00000000001606e0

      RAX: 0x6c6c655320656789, RBX: 0xffffff80478d6968, RCX: 0x00000000032f0000, RDX: 0xffffff80478d6968

      RSP: 0xffffff8217a82930, RBP: 0xffffff8217a83190, RSI: 0x0000000000000000, RDI: 0xffffff80478d6968

      R8:  0xffffff8217a831a0, R9:  0x000000000000000c, R10: 0x0000000000000230, R11: 0x0000000000000040

      R12: 0x0000000000000001, R13: 0xffffff8217a82968, R14: 0x6c6c655320656761, R15: 0xffffff8217a831a0

      RFL: 0x0000000000010202, RIP: 0xffffff7f9998659f, CS:  0x0000000000000008, SS:  0x0000000000000010

      Fault CR2: 0x0000000163e85000, Error code: 0x0000000000000000, Fault CPU: 0x2


      [long crash log removed... please only send a crash log to a technician, when asked]