3 Replies Latest reply on Jul 3, 2014 5:17 AM by Noel Carboni

    Serial number

    DanaRosu

      Hi, I bought the photographer plan (Photoshop and Lightroom) however, I did not receive my serial number. Please advise.

        • 1. Re: Serial number
          Noel Carboni Level 8

          You don't get a serial number.

           

          You install the software via the Creative Cloud application, which verifies your license through your Adobe ID.

           

          Hope this helps clarify!

           

          -Noel

          • 2. Re: Serial number
            DanaRosu Level 1

            Hi,

             

             

             

            Thank you for the reply but it does not solve my problem.

             

            I am able to install CC on my destop but when I want to install Lightroom and Photoshop I can only install the trial version. If I want to install the license version I am asked for a serial number. I pressed the info icon (the i in the cercle) and I went on the adobe/license website but my ID is not recognized.

             

             

             

            Thank you,

             

            Dana Rosu

            • 3. Re: Serial number
              Noel Carboni Level 8

              You may need to call Adobe Customer Support if there's a problem with your subscription.

               

              You do not need a serial number when the Creative Cloud process is working correctly.  It recognizes your subscription by the fact that you've logged-into the Creative Cloud application using the Adobe ID under which you purchased the subscription.

               

              Did you try, in the Creative Cloud application, explicitly logging out and back in?

               

              -Noel