2 Replies Latest reply: Jul 7, 2014 7:46 AM by willi2005

DRM error 3370?

willi2005 Jul 2, 2014 7:52 PM

Hi,

I've just found this page: Protected video content does not play and followed the steps at the bottom how to play a test video. Unfortunatelly it does not play. If I click the "Show DRM events" checkbox, the details are:

DRMErrorEvent dispatched by DRMManger received on Thu Jul 3 04:31:59 GMT+0200 2014

event type = drmError

Error Code = 3370 [Out of DRM Error range]

Sub Error Code = 1000937

Error Details =

drmUpdateNeeded = false

systemUpdateNeeded = false

I didn't find what error 3370 means.

I'm using flash player version 14.0.0.125. The folder C:\Users\username\AppData\Roaming\Adobe\Flash Player\NativeCache is empty.

I'm a software developer for 25 years, so I'm happy about helpful replies. Thank you in advance.

1. Re: DRM error 3370?

Hiroshi Okugawa Jul 7, 2014 7:11 AM (in response to willi2005)

3370 means 'ContentIdSettingsNoAccess'.
This error could happen if 'Allow identifiers for protected content' is not checked in Chrome Setting.

Please go to chrome://settings/content - Protected content and check the 'Allow identifiers for protected content' setting.

Thanks,
Hiroshi
Like Show 0 Likes (0)

Actions
2. Re: DRM error 3370?

willi2005 Jul 7, 2014 7:46 AM (in response to Hiroshi Okugawa)

Thank you Hiroshi. That was the right hint. :-)

However, privacy protection rules prohibit activating it. Thank you anyway.
Like Show 0 Likes (0)

Actions

Go to original post

Legend

Correct Answers - 10 points