3 Replies Latest reply on Jul 15, 2014 7:40 AM by ibarrien

    Lightroom 5.5 APPCRASH crash

    DrWBoyer

      Hello,

      I'm trying to use Lightroom 5.5 64-bit on Windows 7 pro 64-bit.

      Whenever I click Slideshow, I get a Windows error notification that this application has stopped working.  The problem is APPCRASH.

      I just optimized my catalog, then clicked Slideshow and the same crash occurred.

      Can anyone help?

        • 1. Re: Lightroom 5.5 APPCRASH crash
          DrWBoyer Level 1

          Will the details help anyone to help?

           

          Problem signature:

            Problem Event Name:    APPCRASH

            Application Name:    lightroom.exe

            Application Version:    5.5.0.10

            Application Timestamp:    5391f1ae

            Fault Module Name:    nvwgf2umx.dll

            Fault Module Version:    9.18.13.2702

            Fault Module Timestamp:    521fbd4f

            Exception Code:    c0000005

            Exception Offset:    00000000001590da

            OS Version:    6.1.7601.2.1.0.256.48

            Locale ID:    1033

            Additional Information 1:    4c96

            Additional Information 2:    4c9688b9eca0d5c0920ce9afe84bdb2a

            Additional Information 3:    0607

            Additional Information 4:    0607310b46179bcd02613767e650aa6c

           

          Thanks!

          • 2. Re: Lightroom 5.5 APPCRASH crash
            ctr-privat

            Hey, Im using a fresh installed system of windows 8.1 update 1 and a fresh installation of the adobe photoshop cloud products. Since today I'm using Lightroom to handel about 4000 pictures that I want to clean up by using the "quickalbum" (don't know the english name) and differnt attributes like flagging, staring colouring... For now I had 4 times an appcrash, just today! Never had this with Ligtroom 3 or 4 before...

             

            Application Error:

            Name der fehlerhaften Anwendung: lightroom.exe, Version: 5.5.0.10, Zeitstempel: 0x5391f1ae

            Name des fehlerhaften Moduls: ui.dll, Version: 5.5.0.10, Zeitstempel: 0x5391ed91

            Ausnahmecode: 0xc0000005

            Fehleroffset: 0x00000000000792fc

            ID des fehlerhaften Prozesses: 0x1dac

            Startzeit der fehlerhaften Anwendung: 0x01cf9849fd9229a5

            Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.5\lightroom.exe

            Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.5\ui.dll

            Berichtskennung: 802fb6fc-0444-11e4-827c-00270e21a2e9

            Vollständiger Name des fehlerhaften Pakets:

            Anwendungs-ID, die relativ zum fehlerhaften Paket ist: 

             

            Windows Error Reporting:

            Fehlerbucket 85936357587, Typ 4

            Ereignisname: APPCRASH

            Antwort: Nicht verfügbar

            CAB-Datei-ID: 0

             

            Problemsignatur:

            P1: lightroom.exe

            P2: 5.5.0.10

            P3: 5391f1ae

            P4: ui.dll

            P5: 5.5.0.10

            P6: 5391ed91

            P7: c0000005

            P8: 00000000000792fc

            P9:

            P10:

             

            Angefügte Dateien:

            C:\Users\christian\AppData\Local\Temp\WER8450.tmp.WERInternalMetadata.xml

             

            Diese Dateien befinden sich möglicherweise hier:

            C:\Users\christian\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_lightroom.ex e_8932842138818e4f53bc9a766ab42371eef1ee_eab19028_1f929db4

             

            Analysesymbol:

            Es wird erneut nach einer Lösung gesucht: 0

            Berichts-ID: 802fb6fc-0444-11e4-827c-00270e21a2e9

            Berichtstatus: 0

            Bucket mit Hash: 4a31d0151f6223299dfee0f57a091e8a

            • 3. Re: Lightroom 5.5 APPCRASH crash
              ibarrien Adobe Employee

              Hi,

               

              the steps are normally more important.But its good that you added information about which version you are using

               

              Thanks,

              Ignacio