6 Replies Latest reply: Oct 26, 2014 2:22 AM by vdszsvbgzf RSS

    Premiere Pro CC 2014 Crashing/Not Responding on Windows 8.1

    Life. Documented Community Member

      Unfortunately I "upgraded from CS6 to CC 2014 and can no longer do work.  The program stops functioning properly after a few minutes, whether or not I am doing anything or letting it sit.  It is not an outright crash, but what happens is that the video becomes non-responsive, though the audio plays.  I can cut things (though I cannot see) and, if I save the file, I can re-open and see the edits (until it goes non-responsive again).  In addition, once it goes non-responsive, though I can close the projects through File > Close Project and Exit, once I am out of PP CC 2014, I cannot open it again unless I go into Windows Task Manager and end the process.  I have tried to troubleshoot this, but am at a loss.  I have tried the following:

       

      Updated my graphics driver (GF GTX 660, version 337.88)

      Uninstalled all third-party plugins (Magic Bullet Color Suite)

      Uninstalled/cleaned PP CC 2014 with Adobe's Creative Cloud Cleaner Tool

      Re-installed PP CC 2014

       

      Is anyone else having these issues?  Can anyone provide assistance?

       

      Windows 8.1

      Intel i7-3770

      32 GB Ram

      GeForce GTX 660