1 Reply Latest reply on Jul 3, 2014 9:35 AM by A.T. Romano

    APPCRASH  Photoshop Elements Organizer

    Rochelehof

      Bekomme folgende Fehlermeldung. Was kann ich tun, um das Problem zu lösen. Organiser starte nicht.

      Danke.


      Problemereignisname: APPCRASH

      Anwendungsname: PhotoshopElementsOrganizer.exe

      Anwendungsversion: 12.0.0.0

      Anwendungszeitstempel: 52251254

      Fehlermodulname: StackHash_2264

      Fehlermodulversion: 0.0.0.0

      Fehlermodulzeitstempel: 00000000

      Ausnahmecode: c0000005

      Ausnahmeoffset: 1729b5ed

      Betriebsystemversion: 6.1.7601.2.1.0.768.3

      Gebietsschema-ID: 1031

        Zusatzinformation 1: 2264

        Zusatzinformation 2: 2264db07e74365624c50317d7b856ae9

        Zusatzinformation 3: 875f

        Zusatzinformation 4: 875fa2ef9d2bdca96466e8af55d1ae6e

        • 1. Re: APPCRASH  Photoshop Elements Organizer
          A.T. Romano Level 7

          Rochelehof

           

          Please avoid more than one language in the post. The Adobe web site will not translate if that is the case.

           

          What is the version number for your Premiere Elements and the Elements Organizer that comes with it?

          For now I will assume Premiere Elements 12 and its Elements Organizer 12 on Windows 7, 8, or 8.1 64 bit..

           

          Photoshop Elements and Premiere Elements are standalone programs. Each comes with an Elements Organizer.

          When both of those programs (same version) are on the same computer, they share the same Elements Organizer catalog.

           

          With regard to Elements Organizer 12, in the Elements Organizer 12

           

          a. Reset the settings file...

          Edit Menu/Preferences/General and the Restore Default Settings

          or better

          Local Disk C

          Users

          Owner

          AppData

          Roaming

          Adobe

          Elements Organizer

          12.0

          Organizer

          and in the Organizer Folder is the .psa.prf which you disable by renaming from psa.prf to psa.prfOLD or delete.

           

          b. Create a new catalog...Elements Organizer File Menu/Manage Catalogs/Catalog Manager

           

          Please review and consider, and then let us know if any of the above worked for you.


          We will be watching for your progress when you get a chance.

           

          Thank you.

           

          ATR