The King John
Uninstall the program via the usual Control Panel route, do a ccleaner run through (regular cleaner and registry cleaner parts), and then reinstall with antivirus and firewall(s) disabled.
After the program is installed, then install the 9.0.1 Update either
a. from the opened project's Help Menu/Update
b. from the online download (this install can be done with the Premiere Elements 9 closed)
As indicated, afterward, delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 9.0. Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
The usual drill questions...
a. Latest version of QuickTime installed?
b. Running program from User Account with Administrative Privileges and also Run As Administrator applied?
c. Video card/graphics card up to date according to web site of manufacturer of the card or the computer manufacturer?
Please start at the top of the list on work down.
Okay I uninstalled, did the CCleaner, and reinstalled with antivirus and firewalls disabled. It opens now, however, when I try for the update: it'll update to 99%, and then close, and a message will pop up reading:
Premiere Elements 9.0.1 Updater
There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207
I tried updating two more times, and it still occurred.
For the drill questions:
a. QuickTime version 7.7.5 installed
b. I am running as administrator
c. Yes, video card is up to date
Thanks for the help
John W. King
The King John
"Are you getting U43M1D207 error whether you use the project's Help Menu/Update OR the download from the online link provided by Adobe.
Many many online reports of this particular error code. Most have bypassed the problem by using the online download cited above from Adobe rather
than using the project's Help Menu/Update.
So, looking forward to your details and results.