0 Replies Latest reply: Jul 3, 2014 9:53 PM by sebastiantemple RSS

    Cant download extension. Please help me troubleshoot.

    sebastiantemple Community Member

      I am currently new to Flash Pro, and at the suggestion of the tutorial course I am  YouTubeing, I am attempting to download the extension "KeyFrameCaddy." This issue occurs when I attempt to install the extension in that the manager prompts with "This extension cannot be installed, it requires Flash version 12 or greater." I downloaded the latest version of flash and when that did not resolve the problem I rebooted my computer. I've also checked and the extension claims to be compatible with my version of Flash Pro (CS5.5). Since that is the end of my knowledge as a computer expert (or fledgling) and the problem still persists, I need the actual expertise of the internet. Please help me.