1 Reply Latest reply on Jul 4, 2014 11:57 PM by Chris Cox

    missing credits text Photoshop splash screen



      I am missing the text for the credits in the Photoshop CS6 splash screen. an example is listed below.

      Blank Photoshop splash screen.jpg


      Also, my dialog windows seem to be affected too. This is my "New" file dialog box below.

      Photoshop blank new menu.jpg

      Most text seems to be blanked out, but some text does display as normal. see below

      some text in Photoshop window.jpg

      My computer is as follows:


      System Information


      Time of this report: 7/4/2014, 22:24:50

             Machine name: xxxxxxxxxxxxxx

         Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)

                 Language: English (Regional Setting: English)

      System Manufacturer: Gigabyte Technology Co., Ltd.

             System Model: Z87X-UD5H

                     BIOS: BIOS Date: 04/22/13 15:00:18 Ver: 04.06.05

                Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz

                   Memory: 32768MB RAM

      Available OS Memory: 32718MB RAM

                Page File: 3561MB used, 61872MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: 120 DPI (125 percent)

      System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

           DxDiag Version: 6.01.7601.17514 64bit Unicode


      Display Devices


                Card name: NVIDIA GeForce GTX 570

             Manufacturer: NVIDIA

                Chip type: GeForce GTX 570

                 DAC type: Integrated RAMDAC

               Device Key: Enum\PCI\VEN_10DE&DEV_1086&SUBSYS_15793842&REV_A1

           Display Memory: 4044 MB

         Dedicated Memory: 2508 MB

            Shared Memory: 1535 MB

             Current Mode: 2560 x 1600 (32 bit) (60Hz)

             Monitor Name: NEC MultiSync LCD3090WQXi(Digital)

            Monitor Model: LCD3090WQXi

               Monitor Id: NEC672A

              Native Mode: 2560 x 1600(p) (59.860Hz)

              Output Type: DVI

              Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

      Driver File Version: 9.18.0013.3788 (English)

           Driver Version:

              DDI Version: 11

             Driver Model: WDDM 1.1

        Driver Attributes: Final Retail

         Driver Date/Size: 5/19/2014 22:44:03, 17480432 bytes

              WHQL Logo'd: Yes

          WHQL Date Stamp:

        Device Identifier: {D7B71E3E-53C6-11CF-3E55-74351CC2C435}

                Vendor ID: 0x10DE

                Device ID: 0x1086

                SubSys ID: 0x15793842

              Revision ID: 0x00A1


      Not sure what is going wrong. Have tried resetting display size, scale, and resolution with no luck. Updated Java to latest issue. Video card driver(s) are up to date as well.

      Have also tried ALT-CONTROL-SHIFT when starting Photoshop with no luck either.


      Any help would be greatly appreciated.