From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•IF you have Premiere Elements version 10 and an nVidia card
•nVidia Driver Rollback PreElements-10 http://forums.adobe.com/thread/1317675
•-Old Drivers http://www.nvidia.com/Download/Find.aspx?lang=en-us
You are running Premiere Elements 10 on Windows 8.1 64 bit. The program works just fine in Windows 8.1 64 bit when run Windows 8.1.
So do not go altering to another operating system. I know this first hand.
The immediate factor that needs ruling in or out is your video card/graphics card. Specifically "Does your Windows 8.1 64 bit use
a NVIDIA GeForce card? If so, that may be your answer. See Announcement at the top of this forum which describe the Premiere
Elements 10 NVIDIA GeForce problem and gives the fix of how to roll back the card's driver version to get Premiere Elements 10
to work for you.
Once we are assured that you are not afflicted by Premiere Elements 10 NVIDIA GeForce syndrome and also know that your current
video card/graphics card driver is up to date, then we can move on to seek other factors that may be causing the problem.
For your convenience, the following is a copy/paste of the Announcement about the issue as it appears at the top of this forum.
All the links and how tos that you will need are in this announcement.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing
Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling
back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow glitches
specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies to you, then
the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of the problems. The
typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA
nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
Older NVIDIA GeForce drivers can be found
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
Please do not hesitate to ask if you need clarification on any of this information.
We will be watching for your reply.