I have Lightroom 5 installed with a private licence on my stationary main computer. A while ago I also installed Lightroom 5 and used the licence on my laptop.
Now I have received a new laptop from my work and I would like to install my second licensed copy there instead. But the licence won't work. I get the message to contact support.
I know that most Adobe products have to be deactivated before being used on a new computer. I did that procedure with Photoshop recently. But I can't find the same option under "help" in my Lightroom copy as I did in Photoshop. I therefore tried to uninstall the copy on my laptop instead and install/activate it again on my new laptop. But I get the message that the licence does not work.
I see two possible problems.
1. I do have to deactivate the licence on the old laptop before activating on the new one some how. The question is - HOW?
2. On my work laptop I have the CC suite on an Adobe ID connected to work with only Photoshop installed. That licence does not include Lightroom (that's the reason I want to install my private licence there). Could it be a conflict there, using two different ID:s on the same computer? I did however log out from the company ID and logged in to my private ID so I don't think there should be a problem. But Maybe someone here knows?
Lightroom does not have an activation/deactivation process like Photoshop and other Adobe products have. If the serial number is not working then it must be the wrong one. Adobe does not keep track of the number of installations of Lightroom, at least the freestanding (non-CC) version.