Are you using an Administrator account to run your computer?
What version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-link to why http://forums.adobe.com/message/4685328
Please verify that your program is Premiere Elements 12 and what computer operating system it is running on.
Please first determine if the problem exists with and without the antivirus and firewall disabled.
Is all your free hard drive space coming from the Local disk C or do you have supplemental drives? What is the total capacity of your C drive?
How much installed and available RAM does your computer have?
How are you opening the program - by right clicking the desktop icon? If so, what happens if you open the program instead by double clicking the .exe files
a. to open to the Welcome Screen
Premiere Elements 12
and in the Premiere Elements 12 Folder is the Adobe Premiere Elements 12.exe file that you double click to open the program to the Welcome Screen.
b. to open bypassing the Welcome Screen
Premiere Elements 12
and in the Premiere Elemets 12 Folder is the Adobe Premiere Elements .exe file that you double click to open the program.
Please check out the following blog post to see if any of the details apply to your situation.
We will be watching for your follow up in the morning.