0 Replies Latest reply on Jul 7, 2014 12:04 AM by JesseRay

    PE 12 long launch time, doesn't respond

    JesseRay

      PE 12 will launch and the program will hang and be flagged unresponsive after it gathers all the plug-ins and me unresponsive for several minutes then when the program launches the first interaction causes the program to hang unresponsive for another several minutes. This has happened on three different types of computers running Windows 8, 8.1 and having either NVidia or AMD cards. I've attempted updating graphics drivers, quicktime, changing to onboard graphics etc but the issue persists over a range of different environments which leads me to think it's an issue with some common service or setting deployed on our domain. Perhaps not relevant, attempting to run it in safety mode gave the following error in event log:

       

      Faulting application name: Adobe Premiere Elements.exe, version: 12.0.0.0, time stamp: 0x523cd4d5

      Faulting module name: dvamarshal.dll, version: 11.0.0.0, time stamp: 0x523cc62d

      Exception code: 0xc0000005

      Fault offset: 0x000000000001b209

      Faulting process id: 0x5ac

      Faulting application start time: 0x01cf99adf8a2405d

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 12\Adobe Premiere Elements.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 12\dvamarshal.dll

      Report Id: 5b48094b-05a1-11e4-bea8-bcf181eb4643

      Faulting package full name:

      Faulting package-relative application ID:

       

       

       

      Any Ideas?