4 Replies Latest reply on Jul 8, 2014 8:29 AM by JP Dwyer

    Site unavailable for the download

    JP Dwyer

      I sent a customer 4 zip files for download. He was able to download 3 of them without a problem. However, on the last one he received the error messages in the attached image. It translates as "The file cannot be downloaded. You cannot access the internet site because the site is unavailable or the site is not found. Please try again later." He tried a few more times during the day and had someone else in his office try too. He received the same error each time.

       

      Interestingly, when he tried the download the first time, I received a notification telling me the file had been successfully downloaded.

       

      Any ideas why the site would be continuously unavailable to them?

       

      Best,

      John

       

      Adobe_Send_Error.jpg