0 Replies Latest reply on Jul 7, 2014 8:00 AM by Kidcis

    I have used Sony for the past 5 or 6 years.  They recently stopped selling books and migrated their customers to Kobo.   In uploading the Kobo site it looks like I added a new Adobe ID.  Then my reader and computers were out of sync.  When I try to downlo

    Kidcis

      I have used Sony for the past 5 or 6 years.  They recently stopped selling books and migrated their customers to Kobo.   In uploading the Kobo site it looks like I added a new Adobe ID.  Then my reader and computers were out of sync.  When I try to download books I get that they were already downloaded by another user, but also that they are in my library.  However, I can't find them, and if I do download, it gives me an error message that the book is DRM protected.  How do I get to the point where I can download books again?