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I'm sorry you ran into trouble here. There are a few things we can check right away to start debugging this:
- First, would you try signing out of the Creative Cloud app and see if this solves the issue?
- Could you try quitting/restarting the Creative Cloud app. Did this solve the issue?
- Could you try Turning File and Font Sync off under: Gear > Preferences > Fonts. Wait a second, then turn it back on. See if the font/s show up and if not, try syncing again. Did this solve it?
- Could you tell me if you're on the Windows/Mac OS X and the version?
- Could you check version of the Creative Cloud app you're using and let me know which version it is? This can be found under: Gear > Preferences > General > Account
If none of those worked, could you drop us a line at: firstname.lastname@example.org and we'll pick it up there? We'll need some account info to continue troubleshooting.
Mac OS X 10.8.5
I'll try your suggestions and let you know my progress.
1 person found this helpful
The following advice seems to have helped. So far so good!
"Could you try Turning File and Font Sync off under: Gear > Preferences > Fonts. Wait a second, then turn it back on. See if the font/s show up and if not, try syncing again. Did this solve it?"
I tried all the suggestions listed above and my fonts still don't appear in Adobe Muse.
I'm trying to sync Merriweather and the only styles that appear in Adobe Muse are:
Bold, Light, Regular, Ultrabold.
I am missing all the italics. None of them appear.
Mac OSX Yosemite
I'm having the same issue. Here are my findings:
- First, would you try signing out of the Creative Cloud app and see if this solves the issue? This doesn't solve the issue completely. Some Typekit fonts appear and more than half of them are still missing.
- Could you try quitting/restarting the Creative Cloud app. Did this solve the issue? This is the solution that worked for me.
With that being said, I didn't try the rest of the solutions. I'm running Adobe Photoshop CC 2015.0.1 on Windows 10.
I am having the same issue. When I go to CC preferences and try to turn font syncing off and then on again, both options are grayed out and I can't do either.
I am running mac OS X Yosemite 10.10.5 and just updated CC. Also tried shutting down and starting up again. When I click on the Fonts tab in my CC window, the wheel spins and nothing else happens.
My CC account lists the fonts I have synced. They just are not showing up in InDesign.
Thanks for advice!
I am experiencing the same issue as Deb in her post from the 14th October. I am also running OSX Yosemite 10.10.5 and particularly are having an issue with none of my synced typekit fonts being accessible in inDesign. Like Deb when I go to CC Preferences > Fonts I can't turn off Typekit as the "On" radio button, which is selected, is grayed out. Also, when I go to CC > Assets > Fonts I just get the spinning loader continuously, however the Files and Market tabs show up pretty much straight away. I have checked that everything appears fine with my synced files on my account in the Typekit website and I have tried the other troubleshooting options you suggested without any luck. This has been going on for at least the last five days so I need a solution to it ASAP. Please help!!!
Pete, this is an old thread, so maybe Ben isn't around anymore. I'll see what else I can find or start a new thread.
Thanks very much for that. The article you provided the link to did the trick for me. Very much appreciated.
You're very welcome. We're all in this together. :-)
Thanks for the suggestions - Could you try quitting/restarting the Creative Cloud app - worked for me.
thank you Ben. had the same problem and this walk-through solved it for me :)
My typekit of OFF, and I cannot turn it back on. All fonts are synced. No changes made to my computer or Adobe plan. Why is this app always trouble?
Sorry the Creative Cloud desktop application is giving you trouble, Carly. Usually when you can't change the font sync setting, it's one of these issues:
If that doesn't solve it, please send a screenshot of the Fonts tab in your Creative Cloud desktop application, similar to the one I have included below, and the Creative Cloud log files from your computer to email@example.com. There are instructions on where to find the logs on OS X and Windows in this page: