-
1. Re: Typekit desktop fonts are synced but the fonts are not working
Hi sws234,
I'm sorry you ran into trouble here. There are a few things we can check right away to start debugging this:
- First, would you try signing out of the Creative Cloud app and see if this solves the issue?
- Could you try quitting/restarting the Creative Cloud app. Did this solve the issue?
- Could you try Turning File and Font Sync off under: Gear > Preferences > Fonts. Wait a second, then turn it back on. See if the font/s show up and if not, try syncing again. Did this solve it?
- Could you tell me if you're on the Windows/Mac OS X and the version?
- Could you check version of the Creative Cloud app you're using and let me know which version it is? This can be found under: Gear > Preferences > General > Account
If none of those worked, could you drop us a line at: support@typekit.com and we'll pick it up there? We'll need some account info to continue troubleshooting.
Cheers,
Benjamin
-
2. Re: Typekit desktop fonts are synced but the fonts are not working
Mac OS X 10.8.5
CC 1.7.0.413
I'll try your suggestions and let you know my progress.
Thanks!
-
3. Re: Typekit desktop fonts are synced but the fonts are not working
The following advice seems to have helped. So far so good!
"Could you try Turning File and Font Sync off under: Gear > Preferences > Fonts. Wait a second, then turn it back on. See if the font/s show up and if not, try syncing again. Did this solve it?"
Thanks!