3 Replies Latest reply: Oct 21, 2014 7:52 AM by Jorma Jennings RSS

    Problems with AdobeConnect on Windows 8.1

    tw27603 Community Member
    tw27603 Jul 7, 2014 10:46 AM

      I have two machine with Windows 8.1 with the April update and AdobeConnect is terrible on both.  One is a Dell laptop and the other is a Surface Pro.  I always have one or more of the following problems:

      1. Very laggy.  When I switch slides it takes a long time to update on my screen.  It updates instantly on other screens.
      2. Chat doesn't update
      3. AdobeConnect crashes
      4. Screen share locks and I can't share again until I exit and get back into the session

       

      I do not have any problems when I use my Windows 7 laptop using the same network cable and the same sessions.  Are there settings or systems in Windows 8.1 that interfere with AdobeConnect?  I have spoken to others who have similar problems.  Any guidance would be very much appreciated.  I have enabled logging and have several trace files which I will gladly forward.

        • 1. Re: Problems with AdobeConnect on Windows 8.1
          ccfscreen Community Member
          ccfscreen Sep 2, 2014 6:59 PM (in response to tw27603)

          I had the same experience today!!  I never had problems with Windows 7, but with Windows 8.1

           

          1. AdobeConnect crashes
          2. Screen share locks and I can't share again until I exit and get back into the session.

           

          Any known issues with Windows 8.1?  Any solutions?

           

          I'd be very grateful for any help!

          • 2. Re: Problems with AdobeConnect on Windows 8.1
            Dirk68 Community Member
            Dirk68 Oct 20, 2014 5:25 PM (in response to tw27603)

            I have the same issues. I wanted to add my two cents here in case numbers are needed for someone to look at this, I had a working Win 7 setup, however I have huges challenges with 8.1 on a Surface Pro 3.

             

            The problems include freezing of the shared screen, black screen shared instead of PowerPoint presentation, crashing of the Adobe Connect plug in.

             

            I have reinstalled Flash, removed and reinstalled the Adobe Connect plugin, none of this has helped leading myself to believe that software corruption had nothing to do with it.

             

            I need to use a Surface as I need to write on the screen for Virtual training we do. I have noticed other threads on this however no solution out there - http://www.connectusers.com/forums/post/30291/

            • 3. Re: Problems with AdobeConnect on Windows 8.1
              Jorma Jennings CommunityMVP
              Jorma Jennings Oct 21, 2014 7:52 AM (in response to Dirk68)

              Are you using Connect 9.3? Has this made a difference?

               

              Have you contacted Adobe Support directly?