-
1. Re: fonts not syncing
Liz, Typekit Support Jul 8, 2014 8:22 AM (in response to Conceptstore)Hello,
I'm sorry that you ran into trouble with this. I've confirmed that the font selections are added to your Typekit account correctly.
If you haven't done so already, would you please try turning off font sync in the Creative Cloud application, wait a moment, and then turn it back on? The option to do this is under the gear icon in Preferences > Fonts ("sync on/off"). Sometimes the app just needs a fresh session for the fonts to appear again.
If that doesn't make a difference, please send us your recent sync log files at support@typekit.com so that we can check for any issues. I'll include that information at the end of this post.
Thank you,
— liz
On OS X:
* Open the Finder
* under the Go menu, select "Go To Folder"
* in the window that opens, type: /Users/(username)/Library/Application Support/Adobe/CoreSync/
Remember to replace "(username)" with your own account name.
(Or if you are comfortable working from the Terminal, cd to $HOME/Library/Application Support/Adobe/CoreSync/)
On Windows:
C:\Users\user name\AppData\Roaming\Adobe\CoreSync\
Attach the 3 or 4 most recent CoreSync-yyyy-MM-dd.log files to an email to support@typekit.com. Please don't send a zip file, as they often get flagged as spam.
-
2. Re: fonts not syncing
Conceptstore Jul 8, 2014 8:33 AM (in response to Liz, Typekit Support)Hello Liz,
That has worked, thank you, its appreciated.
---
Regards
Chaten Parmar BSc (Hons) | Founder/Creative Director


