2 Replies Latest reply: Jul 8, 2014 8:33 AM by Conceptstore RSS

    fonts not syncing

    Conceptstore Community Member

      Our typekit files are showing as synced via the creative cloud app however illustrator CC 2014 is not syncing the font files.
      We are trying to open a file and the fonts are just not syncing.

       

      Any help would be appreciated as were running on a deadline.

        • 1. Re: fonts not syncing
          Liz, Typekit Support Adobe Employee

          Hello,

           

          I'm sorry that you ran into trouble with this.  I've confirmed that the font selections are added to your Typekit account correctly. 

           

          If you haven't done so already, would you please try turning off font sync in the Creative Cloud application, wait a moment, and then turn it back on?  The option to do this is under the gear icon in Preferences > Fonts ("sync on/off").  Sometimes the app just needs a fresh session for the fonts to appear again.

           

          If that doesn't make a difference, please send us your recent sync log files at support@typekit.com so that we can check for any issues. I'll include that information at the end of this post. 


          Thank you,

          — liz

           

           

          On OS X:

          * Open the Finder

          * under the Go menu, select "Go To Folder"

          * in the window that opens, type:  /Users/(username)/Library/Application Support/Adobe/CoreSync/

          Remember to replace "(username)" with your own account name.

           

          (Or if you are comfortable working from the Terminal, cd to $HOME/Library/Application Support/Adobe/CoreSync/)

           

          On Windows:

          C:\Users\user name\AppData\Roaming\Adobe\CoreSync\

           

          Attach the 3 or 4 most recent CoreSync-yyyy-MM-dd.log files to an email to support@typekit.com. Please don't send a zip file, as they often get flagged as spam.

          • 2. Re: fonts not syncing
            Conceptstore Community Member

            Hello Liz,

             

            That has worked, thank you, its appreciated.

             

            ---

             

            Regards

             

                      Chaten Parmar BSc (Hons) | Founder/Creative Director