2 Replies Latest reply: Jul 8, 2014 2:01 PM by naturescape_peopletecture RSS

    Why can't I install June 18th update for Adobe Muse?

    naturescape_peopletecture Community Member

      I have a CC  Subscription to Muse, nothing else - we are all paid up.  I double click my Muse file and a window pops up and says "A New version...." "Release date June 18, 2014". I click Install now as I have for the past few years whenever there is a new release. After about 20 seconds...it directs me to the Muse home webpage: Web design software | Download free Adobe Muse CC trial.  Ummmm...I clicked "install now"?  No direction from Muse's website to download new version - it's like I am not getting recognized for having a CC Subscription or something.

       

      On the other hand when I am asked to install the new release and I say "At a Later Time", my website file opens and I can continue to use Muse without the update.  So I know I am an active subscriber.

       

      Please fill me in on any suggestions because it's getting old as I just spent the last month clicking "Continue Trial Version" every time I used my Creative Suite because Adobe randomly tried to force (by annoyance) me to buy into the cloud (I own a physical copy of CS6) and once the "30-day trial" was up the pop up screen magically went away and I could continue to use my Creative Suite without an attempted force into the cloud from annoyance.

       

      Sorry about that rant. But seriously how can I get around this Muse update flaw?

       

      Thanks,