5 Replies Latest reply: Aug 14, 2014 4:22 AM by derekajack RSS

    Creative Cloud Files Folder doesn't appear in Finder

    jjgspringer
    jjgspringer Jul 8, 2014 4:55 PM

      Hello!

       

      I'm trying to sync files with Creative Cloud but the folder doesn't show up in Finder in the location that is specified in my desktop app. Here are the facts:

       

      - No folder appears where it should on my Mac in the Finder (based on the location given in the desktop app settings)

      - Files DO appear in iPad app

      - Files DO appear in web browser version

      - The "File Sync is Off" is grayed out in the desktop app settings, but when I go into Settings menu and click "On" for the Sync On/Off and click "Start Sync" it turns the Sync On/Off back to Off

      - When I click "start sync" button in desktop app, it thinks about it for a while and goes back to the "start sync screen"

      - When I log into the desktop app settings and I try to move the folder to a different location, the app says that it's moving and will say that it's in it's new location. If you go to that location in the finder, it's not there.

      - I'm having no other issues with Creative Cloud

      - Fonts are syncing fine

      - I've uninstalled and reinstalled Creative Cloud, everything is still the same. Restarting my computer doesn't fix it.

      - I'm on OS X 10.9.4 with plenty of memory and only three small jpg images in my sync

      - Creative Cloud is up to date, all apps are up to date

       

      Anyone else having this issue? Is there some setting somewhere that I need to turn on? Thanks in advance for your help.

       

      J.J.