19 Replies Latest reply: Oct 17, 2014 8:53 PM by svavar

Not compatible on LG G3

HKHunter Jul 9, 2014 1:50 AM

I bought LG G3 and wanna reinstall PS touch for phone but no luck.

it was showing "not compatible". pls help to follow. i already paid this app but now cant use!

is it not supporting on 2k resolution?

1. Re: Not compatible on LG G3

ibarrien Jul 10, 2014 8:00 AM (in response to HKHunter)

Hi,

The LG G3 might need some days to enter Google Play. If you've been waiting for many days you should contact Google for this.
Can you explain what you mean by reinstall the app? Did it use to work on the device?

thanks,
Ignacio
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2. Re: Not compatible on LG G3

HKHunter Jul 10, 2014 5:17 PM (in response to ibarrien)

hi..
my previous device is note3 and install properly.

recently, i bought lg g3 and not able to install photoshop for phone. and prompt me that is not compatiible on this device.
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3. Re: Not compatible on LG G3

ibarrien Jul 11, 2014 8:25 AM (in response to HKHunter)

Btw, is PS Touch the only app you have a problem with?
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4. Re: Not compatible on LG G3

HKHunter Jul 11, 2014 8:32 AM (in response to ibarrien)

yes. only photoshop touch for phone.

i think that is related to the resolution of lg g3 isot?
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5. Re: Not compatible on LG G3

ibarrien Jul 11, 2014 8:59 AM (in response to HKHunter)

Might be, have you tried the google play web interface? It might give you better information.
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6. Re: Not compatible on LG G3

HKHunter Jul 11, 2014 9:14 AM (in response to ibarrien)

of coz tried. but no more useful info given.

btw, will u team revise the app for suit on lg g3 2k resolution? thx
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7. Re: Not compatible on LG G3

WicksterZero Jul 14, 2014 2:46 PM (in response to HKHunter)

Same boat there. Just got LG G3 from Sprint. And Photoshop Touch isn't compatible.
It's not just PT though that's not compatible. Amazon Mobile isn't compatible either. I guess the QHD screen isn't supported or added in for support yet.
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8. Re: Not compatible on LG G3

ibarrien Jul 15, 2014 7:04 AM (in response to WicksterZero)

Btw, which country do you reside in?
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9. Re: Not compatible on LG G3

HKHunter Jul 15, 2014 7:07 AM (in response to ibarrien)

hong kong
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10. Re: Not compatible on LG G3

WicksterZero Jul 15, 2014 1:58 PM (in response to ibarrien)

United States here.
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11. Re: Not compatible on LG G3

ibarrien Jul 16, 2014 2:26 AM (in response to WicksterZero)

Thanks for the replies, we are looking into this issue and will hopefully have a solution for it soon.
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12. Re: Not compatible on LG G3

WicksterZero Jul 17, 2014 11:12 AM (in response to ibarrien)

I just wanted to add that Photoshop Touch does appear on Amazon's Appstore app on my phone with no problems. But I purchased it on Google's Play store and I don't want to have to purchase it again through Amazon's.
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13. Re: Not compatible on LG G3

WicksterZero Jul 30, 2014 4:09 PM (in response to ibarrien)

Any updates on this problem yet? I mean we paid for the app and we would like to use it. Couldn't Adobe provide us a way to install PT directly if the Google Play store is likely to be the one blocking our phone from installing it?

The Amazon Mobile app, which had the same problem as Photoshop Touch earlier (stating that it was incompatible with LG G3) is now available for LG G3 and lists normally now on the Google Play store. I was able to install it without a problem now.
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14. Re: Not compatible on LG G3

mm90s Aug 9, 2014 3:23 PM (in response to ibarrien)

Strange... I just got the LG G3 in the US on Sprint and I cannot download PS for phone as it states it is incompatible. Also have this issue with Microsoft OneNote and Office apps.
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15. Re: Not compatible on LG G3

emmissaire Sep 4, 2014 12:09 PM (in response to HKHunter)

Sounds like still no reply. Having paid for both the mobile AND tablet versions it's a little frustrating. Any updates guys? Thanks!
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16. Re: Not compatible on LG G3

WicksterZero Sep 13, 2014 10:42 PM (in response to ibarrien)

Any updates? It's been over 2 months now and still unable to use the app I've paid for.
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17. Re: Not compatible on LG G3

shaunwu Sep 14, 2014 10:53 PM (in response to ibarrien)

Hi! Could you also include OPPO X9076 to the compatible list? Display is also qHD 1440x2560. Thanks!
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18. Re: Not compatible on LG G3

wil boucher Sep 17, 2014 5:18 PM (in response to ibarrien)

Hello,

Any word on an update as of yet, I am in the same boat as the rest of these people.

Thanks
Wil
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19. Re: Not compatible on LG G3

svavar Oct 17, 2014 8:53 PM (in response to HKHunter)

WTF Adobe ? i wasn't buying this app just because i tought you guys were broke!!
wipe your bottom and fix this!
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