1 Reply Latest reply on Jul 9, 2014 5:58 AM by Peru Bob

    Serial number problem with CS5 Extended

    NF3D

      Hi!

       

      I bought PS-CS5 from a retail dealer on ebay. It came home in a sealed carton and it looked new.

       

      When I started installing it I typed my serial number, successfully. Then when the install was done it says; "Serial number invalid".

      I tried uninstalling and installing it again, same thing.

      Then I tried register the product on adobe.com, said the same thing "Invalid serial number".

       

      I have no idea what to do?

      Is there a way to get a serial number from any of the other numbers on the carton?

       

      Thanks in advance.