4 Replies Latest reply on Jul 17, 2014 2:37 AM by inwebsname

    Extension manager CS6 not loading (Mac OSX)

    inwebsname

      hi,

       

      I've seen this problem on the forum, but didn't find "my" answer yet...

      The extension manager CS6 stops loading when it's nearly finished... I cannot update-install or remove any extensions anymore... it just stays there 'hanging at the end' (see image)

      I'm using the latest version (Extension mgr 6.0.8.28) and am working on a Mac OS X 10.6.8 (intel)

       

      ext-mgr-cs6.jpg

      Any help is much appreciated!

      Thanks in advance,

       

      Isabel

        • 1. Re: Extension manager CS6 not loading (Mac OSX)
          Webster Productions

          I have the same problem on Wndows 7

          • 2. Re: Extension manager CS6 not loading (Mac OSX)
            Carl Sun Level 4

            Please try to run EM as administrator firstly.

            1. Run "/Applications/Utilities/Terminal.app".

            2. Input the following command then press "Return" key. Don't miss the double quotation marks.

               sudo "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/Adobe Extension Manager CS6"

            3. Input password of administrative user then press "Return" key.

             

            If it works, you can try to run EM in normal way.

             

            If it doesn't work, please generate log files and send it to exman.beijing@gmail.com.

             

            1. In Terminal window, run the following commands in turn:

               cd ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS6/

               mkdir Log

               cd Log

               touch ExManLog.YES

             

            2. Open Finder, hold down "option" key, click menu "Go"->"Library" to go into hidden Library folder, then go to its subfolder "Application Support/Adobe/Extension Manager CS6/Log", check whether file ExManLibLog.YES exists.

             

            3. Launch EM.

             

            4. After EM hangs, force quit it, send all log files in the Log folder above to us.

            • 3. Re: Extension manager CS6 not loading (Mac OSX)
              Carl Sun Level 4

              Please make sure you have update EM to 6.0.8 firstly.

               

              Please try to run EM as administrator. Right click "Adobe Extension Manager CS6" in the start menu and select "Run as Administrator" from the context menu.

               

              If it works, you can try to run EM in normal way.

               

              If it doesn't work, please generate log files and send it to exman.beijing@gmail.com.

               

              1. Open Command Prompt, run the following commands in turn:

                  cd %APPDATA%

                  cd "Adobe\Extension Manager CS6\Log"

                  echo > ExManLog.YES

               

              2. Open Windows Explorer, input %APPDATA% and press "Enter" key, then go into "Adobe\Extension Manager CS6\Log" folder to check whether file ExManLog.YES exists.

               

              3. Launch EM.

               

              4. After EM hangs, force quit it, send all log files in the Log folder above to us.

              • 4. Re: Extension manager CS6 not loading (Mac OSX)
                inwebsname Level 1

                Thx Carl,

                 

                I got it fixed some days ago, searching on the internet found this solution: http://www.albumds.org/forum/showthread.php?tid=52

                and I also re-installed DW CS6 - for me it worked.

                 

                Thx!