5 Replies Latest reply: Jul 16, 2014 2:25 PM by jsmeng

Upgrading to Captivate 8 with Technical Communication Suite subscription

jsmeng Jul 10, 2014 1:16 AM

I have a TCS5 subscription which includes Captivate 7 - I would like to upgrade to Captivate 8. After advice from Adobe help team, I have uninstalled existing version of TCS and downloaded trial of current version which contains Captivate 8. All programs install correctly but Captivate will only run as trial - even after signing in with my Adobe ID. When installing there was a symbol next to Captivate 32 and 64 bit which says it will only install as a trial. Is this available for existing subscription users yet? If not - when will it be available? I was led to believe at the time I got the subscription that I would have access to the latest software when it comes out. Is this not the case?

1. Re: Upgrading to Captivate 8 with Technical Communication Suite subscription

__AG__ Jul 10, 2014 2:27 PM (in response to jsmeng)

See the announcement about the Captivate8 and presenter 10 updates for the TCS here: TCS 5.0.1 is here and Captivate 8 and Presenter 10 are part of it ! « TechComm Central by Adobe

There's also this Tech Note: Upgrade to Captivate 8 & Presenter 10 for TCS5 customers
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2. Re: Upgrading to Captivate 8 with Technical Communication Suite subscription

jsmeng Jul 10, 2014 6:15 PM (in response to __AG__)

Thanks for the links. I've already tried signing out and back in again with no luck. I've also tried uninstalling 5.01 and installing it again with same results. Lastly I've tried doing the same on my laptop and get the same results - everything installs ok except for Captivate which installs as a trial. Adobe helpline don't seem to be able to identify the issue.
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3. Re: Upgrading to Captivate 8 with Technical Communication Suite subscription

Mayank_M Jul 16, 2014 10:07 AM (in response to jsmeng)

Hi There,

You can now go to TCS 5 download page on Adobe's website and download the latest build for TCS 5 that include Captivate 8 and Presenter 10.

Regards,
Mayank
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4. Re: Upgrading to Captivate 8 with Technical Communication Suite subscription

Arnis Gubins Jul 16, 2014 12:09 PM (in response to Mayank_M)

Note: It's a 6.72Gb download. A trial DVD can also be ordered.
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5. Re: Upgrading to Captivate 8 with Technical Communication Suite subscription

jsmeng Jul 16, 2014 2:25 PM (in response to jsmeng)

Thanks for the replies everyone - it ended up being a problem at Adobe's end which their help team sorted out.
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Upgrading to Captivate 8 with Technical Communication Suite subscription

1. Re: Upgrading to Captivate 8 with Technical Communication Suite subscription

2. Re: Upgrading to Captivate 8 with Technical Communication Suite subscription

3. Re: Upgrading to Captivate 8 with Technical Communication Suite subscription

4. Re: Upgrading to Captivate 8 with Technical Communication Suite subscription

5. Re: Upgrading to Captivate 8 with Technical Communication Suite subscription

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