13 Replies Latest reply on Jul 10, 2014 5:03 PM by Noel Carboni

    my smart sharpen after I select OK reverts back to original and does not sharpen

    cantfindanswerman

      My smart sharpen after correcting photo and clicking OK reverts back to original with out sharpening

        • 1. Re: my smart sharpen after I select OK reverts back to original and does not sharpen
          Noel Carboni Level 8

          Are you previewing the sharpening at 100% zoom?

           

          Smart Sharpen uses your GPU, so if it's failing to write data back to your image, it's possible Photoshop is not able to get the functionality out of the GPU that it needs.

           

          What system do you have (Mac/PC, OS version, etc.), and what GPU?  If a Windows system, is your display driver up to date?

           

          -Noel

          • 2. Re: my smart sharpen after I select OK reverts back to original and does not sharpen
            cantfindanswerman Level 1

            Preview is 25%...I am using a PC. What is GPU? How do I find my display driver and update? Also I am on windows 7 premium which has been causing odd problems across my computer.  Say I want to look at weed whippers at Home Depot, when I search it pulls up the info but no pictures.  I am having a problem fully loading pages.  Also my web site will show my thumbs but not the slide show.  I have a new Windows 7 and plan to wipe and re-install new version.  Smart sharpen was working today but not now.

            • 3. Re: my smart sharpen after I select OK reverts back to original and does not sharpen
              Noel Carboni Level 8

              OK, do this:  In Photoshop go to the Help menu and choose System Info.  Copy the information and paste it into a response here.  That should tell me or someone else here on the forum what GPU (graphics processor, i.e., video card) you have, and what driver version you're running.

               

              I suspect you're going to need to go to the web site of the maker of your video card and download and install the latest display driver update they have for your OS and hardware.  But let's verify what you've got first.

               

              -Noel

              • 5. Re: my smart sharpen after I select OK reverts back to original and does not sharpen
                cantfindanswerman Level 1

                Adobe Photoshop Version: 12.0.4 (12.0.4x20110407

                ) x64

                 

                Operating System: Windows 7 64-bit

                 

                Version: 6.1 Service Pack 1

                 

                System architecture: Intel CPU Family:6, Model:14,

                Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                 

                Physical processor count: 4

                 

                Processor speed: 2674 MHz

                 

                Built-in memory: 4062 MB

                 

                Free memory: 1196 MB

                 

                Memory available to Photoshop: 3420 MB

                 

                Memory used by Photoshop: 59 %

                 

                Image tile size: 128K

                 

                Image cache levels: 4

                 

                OpenGL Drawing: Enabled.

                 

                OpenGL Drawing Mode: Normal

                 

                OpenGL Allow Normal Mode: True.

                 

                OpenGL Allow Advanced Mode: False.

                 

                OpenGL Crash File: Not Detected.

                 

                OpenGL Allow Old GPUs: Not Detected.

                 

                Video Card Vendor: NVIDIA Corporation

                 

                Video Card Renderer: GeForce 210/PCIe/SSE2

                 

                Display: 2

                 

                Display Bounds:=  top:

                0, left: 1920, bottom: 900, right: 3360

                 

                Display: 1

                 

                Display Bounds:=  top:

                0, left: 0, bottom: 1080, right: 1920

                 

                Video Card Number: 1

                 

                Video Card: NVIDIA GeForce 210

                 

                Driver Version: 9.18.13.3489

                 

                Driver Date: 20140208000000.000000-000

                 

                Video Card Driver:

                nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

                 

                Video Mode: 1920 x 1080 x 4294967296 colors

                 

                Video Card Caption: NVIDIA GeForce 210

                 

                Video Card Memory: 512 MB

                 

                Serial number: 92628127155086621678

                 

                Application folder: C:\Program Files\Adobe\Adobe Photoshop

                CS5 (64 Bit)\

                 

                Temporary file path: C:\Users\Jeff\AppData\Local\Temp\

                 

                Photoshop scratch has async I/O enabled

                 

                Scratch volume(s):

                 

                  Startup, 102.0G,

                42.2G free

                 

                Primary Plug-ins folder: C:\Program Files\Adobe\Adobe

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                Additional Plug-ins folder: not set

                 

                 

                 

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                   SCCore.dll   ScCore 2010/10/19-10:22:12   61.445301 

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                   wu3d.dll   U3D Writer 

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                (12.0.4x20110407 )

                 

                   Accented Edges 12.0

                 

                   ADM 3.11x01

                 

                   Angled Strokes 12.0

                 

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                • 6. Re: my smart sharpen after I select OK reverts back to original and does not sharpen
                  Noel Carboni Level 8

                  >Driver Version: 9.18.13.3489

                  >Driver Date: 20140208000000.000000-000

                   

                  Your driver is from this year, but nVidia has released a new one, version 337.88 (yours is 334.89).

                   

                  Visit nVidia.com, click the Drivers tab, and drill down to the driver that matches your GPU (GeForce 210) for Windows 7 64 bit.  Or press their [AUTO DETECT YOUR GPU] button.  Follow their instructions for installing the updated display driver, which should ultimately lead you to a reboot.

                   

                  I think the new driver may well help you with your Photoshop issue and possibly the other problems you're seeing in your browser.

                   

                  Good luck.

                   

                  -Noel

                  • 7. Re: my smart sharpen after I select OK reverts back to original and does not sharpen
                    cantfindanswerman Level 1

                    I have been downloading as we write...thanks.  It says I have 16 min left

                    • 8. Re: my smart sharpen after I select OK reverts back to original and does not sharpen
                      Noel Carboni Level 8

                      Wow driver updates have been getting big lately.  I remember when the whole operating system was smaller than a driver update is now.

                       

                      -Noel

                      • 10. Re: my smart sharpen after I select OK reverts back to original and does not sharpen
                        cantfindanswerman Level 1

                        Driver installed but doesn't help. Along the way I received the attached message but I also got installation complete.  I rebooted and checked, same problem.

                        • 11. Re: my smart sharpen after I select OK reverts back to original and does not sharpen
                          Noel Carboni Level 8

                          Sorry to hear that didn't help.

                           

                          Attachments don't get through from eMail to the forum, by the way, so I don't know what message you saw.

                           

                          Does your operating system pass an SFC check (i.e., SFC /VERIFYONLY in a CMD prompt)?  That's the Windows "System File Checker".

                           

                          Another thing to try...  Just to make sure it really is an issue with the GPU code, temporarily disable GPU operations by going into your Performance preferences and uncheck [ ] Use Graphics Processor, then OK out and restart Photoshop.

                           

                          If you see the Smart Sharpen filter start working, we know that we're still thinking about the right functionality, and that there's not some other problem.  I'd suggest re-enabling the Use Graphics Processor setting when you're done testing.  It might be that one of the alternate drawing modes under the [ Advanced Settings... ] button can be employed to make Smart Sharpen work.  There's also supposed to be a key you can hold down - I think - that tells Smart Sharpen to do the work in the CPU, not the GPU, regardless of settings.

                           

                          -Noel

                          • 12. Re: my smart sharpen after I select OK reverts back to original and does not sharpen
                            cantfindanswerman Level 1

                            NVIDIA OpenGL Driver note:  

                            The NVIDIA driver detected a problem with the display driver and is unable to continue.  The application must close.Error code3This is what was on the attachment

                            Don't know about SFC, how do I check?

                            Where do I find Performance preferences?

                            Thank you

                            • 13. Re: my smart sharpen after I select OK reverts back to original and does not sharpen
                              Noel Carboni Level 8

                              To have Windows check its own files, open an elevated CMD window and type the command:

                               

                              SFC /VERIFYONLY

                               

                              I don't know what the source of that error message may be - I'm less familiar with nVidia than ATI cards myself.  Perhaps a nVidia expert will weigh in on what could cause that.  It's possible your card is malfunctioning, which might also help explain the trouble you had been having with web browsers.

                               

                              Also, a nVidia GeForce 210 video card is underpowered to run Photoshop, which may have something to do with the problem as well...  I just went and looked it up on this site:

                               

                              http://www.videocardbenchmark.net/

                               

                              When asked, I advise people to get a video card that scores more than 500, and ideally 1000 or more on their test.  Your card scored 185.  Modern video cards, such as the GeForce GTX 750, score almost 20 times faster for a little over $100.

                               

                              -Noel