2 Replies Latest reply: Sep 19, 2014 9:48 PM by TresDZ

Get a certificate error message during Application Install

yvettegr Jul 10, 2014 11:01 AM

I can open Adobe Story online. When I click on the Project dropdown menu and chose the option to install the desktop version, it does install the software, but then it tries ot open it and I get the following message:

Sorry, an error has occurred.

The application cannot be installed due to a certificate problem. The

certificate does not match the installed application certificate, does not

support applciation upgrades, or is invalid. Please contact the

application author.

When I first tried to install the desktop application I was given instructions to go to my browser (safari) and click on Security > Manage Website Settings

Then I had to select store.adobe.com and in te Allow Drop Down menu select "Run in Safe Mode".

I've done all that. But the application still hangs up during loading.

How do I fix the certificate problem?

1. Re: Get a certificate error message during Application Install

Rohit (Story Team) Jul 16, 2014 1:04 AM (in response to yvettegr)

It seems like that an older version of Adobe Story is installed on your system.
To resolve this issue, you will have to first uninstall that version.
If you are on Windows machine, you can do it through Control Panel.
If you are on Mac, then please make sure that you remove the 'Adobe Story' app from Trash too. Also please do a search for 'Adobe Story' in spotlight to make sure that it is not present in any other drive of your Mac. If present, then remove that one too.

After removing the older version you should be to install the latest version without any issue.
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2. Re: Get a certificate error message during Application Install

TresDZ Sep 19, 2014 9:48 PM (in response to Rohit (Story Team))

I have the same issue but I am using PremierePro CS6 from CS6 Production Premium (not CC) so, if I uninstall Story, where do I get the desktop version that will operate in this environment? Is it the same download?
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Get a certificate error message during Application Install

1. Re: Get a certificate error message during Application Install

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