6 Replies Latest reply on Nov 3, 2014 1:02 AM by abvas

    Problem installing Indesign CC (2014)  - in log - Failed in key3List generation

    ecmbrian

      Trying to install InDesign CC (2014), all other apps worked no issue with Creative Cloud. Illustrator, Photoshop, Dreamweaver CC (2014) all no problems.

      I keep getting there was a problem installing InDesign CC (2014) with the error Installation failed. Unable to extract to temp directory, Please contact customer support. (EX11)

       

      There is adequate disk space, no security issues with folder, have tried disabling Norton, on admin account.

       

      I guess maybe the next step is to uninstall Creative Cloud and run cleaner as a last possibility.

       

      Any other thoughts?

       

      Thanks,

       

      Brian