0 Replies Latest reply on Jul 11, 2014 7:41 AM by Amy.Genesis

    Item "currently processing" and "problem decrypting book"

    Amy.Genesis

      I handle emails from public library patrons who download books from OverDrive into Adobe Digital Editions.  A patron is getting error messages which read that the ebook he's trying to access in Digital Editions is "currently processing" and there is a "problem decrypting book."  At this point he sees a big down arrow and a message that says the item is still processing.  If he could return the book, he would.

       

      Any insights into how this issue could be resolved?  Thanks!