I handle emails from public library patrons who download books from OverDrive into Adobe Digital Editions. A patron is getting error messages which read that the ebook he's trying to access in Digital Editions is "currently processing" and there is a "problem decrypting book." At this point he sees a big down arrow and a message that says the item is still processing. If he could return the book, he would.
Any insights into how this issue could be resolved? Thanks!